Summary
Overview
Work History
Education
Skills
Timeline
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Aldo Rene Leyva Paniagua

Freelance Artist
Tijuana

Summary

Dynamic Customer Support Specialist with proven expertise at TaskUs, excelling in technical troubleshooting and client relationship management. Recognized for enhancing customer satisfaction through effective communication and timely resolutions. Adept in Salesforce and Zendesk, consistently delivering high-quality service while fostering repeat business and positive feedback.

Overview

7
7
years of professional experience

Work History

Customer Support Specialist

TaskUs
02.2025 - Current
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Bond Verification

MCG
02.2023 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Technical Support Representative

Telvista
02.2021 - 09.2022
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Dispatcher

Confíe
10.2019 - 05.2020
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.

Medical Coder

Proprofit
10.2018 - 09.2019
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.

Education

High School -

Instituto Continental Escoces
Tijuana
05.2014

Skills

Salesforce

Zendesk

Payment processing

Technical troubleshooting

Data entry

Service ticket management

Photoshop

Illustrator

Premiere

Timeline

Customer Support Specialist

TaskUs
02.2025 - Current

Bond Verification

MCG
02.2023 - 02.2025

Technical Support Representative

Telvista
02.2021 - 09.2022

Dispatcher

Confíe
10.2019 - 05.2020

Medical Coder

Proprofit
10.2018 - 09.2019

High School -

Instituto Continental Escoces

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Aldo Rene Leyva PaniaguaFreelance Artist