Aldo Javier Rangel Rodríguez
Monterrey,NLE
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Legal Case Manager
Contact Point 360
02.2026 - Current
- Improved client satisfaction by maintaining detailed records, enabling quick retrieval of essential documentation when needed.
- Streamlined case management processes by implementing efficient organizational systems and procedures.
- Managed complex caseloads with multiple deadlines, ensuring timely completion of all tasks and filings.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
Service Specialist
WWEX, Monterrey
02.2025 - 05.2025
- Met sales goals by offering excellent customer service.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
CSR and logistics coordinator
Directo Express, Monterrey
06.2024 - 02.2025
- Work as a team to continually improve the overall abilities of the Transportation Services department.
- Address problems with order flow or shipping delays and quality-control issues, such as damaged or improperly packed goods, as well as day-to-day concerns with warehouse capacity and client deadlines.
- Responsible for the tracking and tracing of all domestic and international shipments.
- Ensure that internal and external customers are highly regarded and receive exceptional service throughout the flow of order processing.
- Work hand to hand with involved parties to guarantee an exceptional service and accomplishment of a mutual goal.
Customer Service Representative
Contact Point 360, San Pedro Garza García
08.2022 - 05.2024
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Sutherland Mexico, Monterrey
05.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Majorel Mexico, Monterrey
10.2021 - 07.2022
- Answered constant flow of customer calls with minimal wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Furniture Sales Associate
Mobiset MX, GUADALUPE
04.2021 - 07.2021
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Displayed past designs and purchases to new clients to assist with creative process.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Teiker, Monterrey
01.2020 - 06.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-offs.
Education
Bachelor - International Business Economics: Transportation Management
Universidad Utel
Ciudad De México05-2029
Skills
Complaint resolution
Professional telephone demeanor
Stock management
Shipment coordination
Driver scheduling
Load planning support
Invoicing and shipping documentation
Client relations
Decision-making
Scheduling coordination
Timeline
Legal Case Manager
Contact Point 360
02.2026 - Current
Service Specialist
WWEX, Monterrey
02.2025 - 05.2025
CSR and logistics coordinator
Directo Express, Monterrey
06.2024 - 02.2025
Customer Service Representative
Sutherland Mexico, Monterrey
05.2023 - 08.2023
Customer Service Representative
Contact Point 360, San Pedro Garza García
08.2022 - 05.2024
Customer Service Representative
Majorel Mexico, Monterrey
10.2021 - 07.2022
Furniture Sales Associate
Mobiset MX, GUADALUPE
04.2021 - 07.2021
Sales Associate
Teiker, Monterrey
01.2020 - 06.2020
Bachelor - International Business Economics: Transportation Management
Universidad Utel