Summary
Overview
Work History
Education
Skills
Timeline
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ALEIDA SANCHEZ

ALEIDA SANCHEZ

Los Mochis

Summary

I am an organized and a driven professional with more than seven years' experience in back office for diverse campaigns. Seeking an opportunity to use my outstanding skills in your fast-growing company.

Overview

14
14
years of professional experience

Work History

Sales Rep and Assistant Manager

Dreams & Travel Travel Agency
07.2022 - Current
  • Customer Engagement: Interact with potential clients to understand their travel preferences, needs, and budget constraints
  • Engage in effective communication to build rapport and establish trust with clients
  • Booking and Reservations: Assist clients in making travel reservations, including flights, accommodations, transportation, and activities
  • Utilize booking systems efficiently to streamline the reservation process
  • Client Follow-up: Follow up with clients before and after their trips to ensure satisfaction
  • Gather feedback to improve service and address any concerns
  • I also assist in administration and payables.

BPO/Team Lead

TCS Consultancy Services
11.2017 - 01.2020
  • Cancelled policies due to non-Payment
  • Generated Letters to send to Clients about their mortgage, payments, proof of repairs, trustees being added and other scenarios that appear
  • Organize team meetings
  • Document and implement changes to policies
  • Handled employee complaints professionally and effectively for the best outcome for everyone
  • Mentor and motivate team
  • Promptly answered client telephone inquiries and scheduled client appointments, organized invoices, and maintained company files and records for all data entry project.

Human resources assistant

INEA (The National Institute for Adult Education)
07.2010 - 01.2017
  • Handled employee complaints professionally and effectively for the best outcome for everyone
  • Assist in payroll calculations, changes, deductions, and withholdings
  • Organizing and planning meetings with top directors
  • Verify payroll processing is in compliance with federal, state and local laws
  • Verify that every teacher conducting a class has the education and requirements needed to be part of this Institution
  • Organizing files from Institution personal.

Education

Tourism Management and Development -

Technological University of Nayarit

Skills

  • Excellent written and verbal communication skills
  • Effective time management development implemented in office raising productivity
  • Devoted work ethic and leadership to influence team building
  • Fast learner, responsible and reliable

Timeline

Sales Rep and Assistant Manager

Dreams & Travel Travel Agency
07.2022 - Current

BPO/Team Lead

TCS Consultancy Services
11.2017 - 01.2020

Human resources assistant

INEA (The National Institute for Adult Education)
07.2010 - 01.2017

Tourism Management and Development -

Technological University of Nayarit

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ALEIDA SANCHEZ