Alejandra Aguilar
El Paso
Summary
Proven track record in enhancing client satisfaction and streamlining processes, as demonstrated at Mount Carmel Cemetery. Expert in problem-solving and excellent communication, I excel in client relationships and teamwork. Achieved significant improvements in customer support and operational efficiency through innovative solutions and effective decision-making.
Overview
10
10
years of professional experience
Work History
Consultant
Mount Carmel Cemetery
401 S Zaragoza Rd El Paso Tx 79907
01.2023 - 05.2024
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on headstone orders .
- Evaluated client needs and expectations, establishing their loved one’s wishes .
- Made Funeral Arrangements Sold plots ,and Headstones.
Call Center Representative/ Patient Discharge
Frontier Medical Center
1516 Lomaland Dr El Paso Tx 79935
09.2022 - 12.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring patient’s satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely
- Distributed messages to the right departments .
- Discharged patients after their appointments , scheduled and rescheduled patients.
Retail Sales Associate
Ross
1313 George Dieter Dr El Paso Tx 79936
01.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Manager
Jack and Jill Daycare
1708 Nolan St Big Spring Tx 79907
11.2014 - 10.2021
- Childcare enrollment .
- Enhanced Parents satisfaction by resolving disputes promptly, maintaining communication, and ensuring high-quality childcare services
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize staff agility and performance.
Education
Preparatoria Torreón Coahuila / High School
Torreón Coahuila Mex 05.2008
Skills
Client Relationships
Processes and procedures
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Flexible and Adaptable
Self-Motivated
Good Telephone Etiquette
Timeline
Consultant
Mount Carmel Cemetery
01.2023 - 05.2024
Call Center Representative/ Patient Discharge
Frontier Medical Center
09.2022 - 12.2022
Retail Sales Associate
Ross
01.2022 - 08.2022
Manager
Jack and Jill Daycare
11.2014 - 10.2021
Preparatoria Torreón Coahuila / High School