Alejandra Antonio Vidal
Tecamac
Summary
Hardworking on Credit and Collections familiar with scripted interactions and collections guidelines. Proficient in both English and Spanish language.
Supporting co-workers and assist if is need it working as a team player
Overview
10
10
years of professional experience
Work History
Credit and Collections
Plaza Toreo
03.2023 - Current
- Assisting customer on taking care of the balances and protecting their account to prevent suspension and providing the benefit on having their account current
- Implemented continuous process improvements through regular review of policies, procedures, and best practices in the credit and collections field.
Customer Service Representative
Qualfon Call Center
07.2021 - 02.2023
- Taking calls for an insurance company for Allstate as an agent
- Working as a Coaching Partner focusing on completing work and constantly exceed targets.
- Coaching agent on training for the new employees on the LO
- Doing coaching and providing feedback to the employees and supporting agents to reach their goals on the evaluation of their calls.
- Supervising and giving support for the agents and providing results to the supervisor.
Customer Service Representative
Allianz Partners
08.2015 - 11.2020
- Taking calls for travel insurance policies and assist on customer needs.
- Providing customer inquiries and customer complains
- De-escalating customer complains ans assist as support team as a supervisor and assisting customer falling their claims seeking for their reimbursement on the travel expenses for trips cancellations
- working on the Claims department reviewing the claims waiting for approval to be paid.
Education
High School Diploma -
Phineas Banning High School
Wilmington, California06-1999
Skills
- Basic Computer Skills
Accomplishments
- Supervised team of 5 agents on the staff members and most fo them were promoted to a higher position.
- Achieved Sig-Sigma Certification while I was working on Qualfon
- Employee of the month while working at Allianz
Timeline
Credit and Collections
Plaza Toreo
03.2023 - Current
Customer Service Representative
Qualfon Call Center
07.2021 - 02.2023
Customer Service Representative
Allianz Partners
08.2015 - 11.2020
High School Diploma -
Phineas Banning High School
On Qualfon I obtained the Sig-Sigma Certification
While working on Qualfon I obtained the Sig-Sigma Certification while i was also been assisting as a Coaching Partner
Similar Profiles
Abraham MoralesAbraham Morales
Waiter at El Toreo Far WestWaiter at El Toreo Far West
Eloisa Nunez GarridoEloisa Nunez Garrido
Server at El ToreoServer at El Toreo
Tim FosterTim Foster
Director of Sales at Plaza Kia / Plaza Auto GroupDirector of Sales at Plaza Kia / Plaza Auto Group
Ivan Guillermo Correa EspinozaIvan Guillermo Correa Espinoza
Team Leader - School Project at Universidad Tecnológica De MéxicoTeam Leader - School Project at Universidad Tecnológica De México
Jonathan Gonzalez LuisJonathan Gonzalez Luis
Sales Support Coordinator at Thomson Reuters CorporationSales Support Coordinator at Thomson Reuters Corporation