Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Alejandra Arellano

Alejandra Arellano

Project Manager Sr.
Ciudad De México,CMX

Summary

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. Eager to learn and not afraid of change.

Overview

7
7
years of professional experience
4
4
Certifications

Work History

Senior Project Manager

Citibanamex
10.2022 - Current
  • Achieved high-quality results by closely monitoring project progress against established milestones and KPIs by using LEAN methodology, SCRUM, Design Thinking and PMI.
  • Implementation of technological and process improvement projects focused on the services offered by the contact center and the collection team
  • Developed comprehensive project plans for successful execution and timely completion of projects.
  • Managed cross-functional teams to deliver projects on time, within scope, and under budget.
  • Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
  • Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.

Senior Project Manager

Aruss Technologies
09.2019 - 09.2022
  • Streamlined project management processes by implementing agile and PMI methodologies
  • Implementation of technological projects focused on the development of applications, marketplaces, custom development
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.

Junior Project Manager

STO Consulting
11.2016 - 09.2019
  • Participated in quality assurance efforts, reviewing deliverables for accuracy and adherence to specifications before client submission.
  • Implementation of complex ORACLE ERP projects using the PMI methodology and the ORACLE methodology (OUM)
  • Management of government projects for: Secretde Educación Pública (SEP), Servicio de Administración y Enagenación de Bienes (SAE) y GACM (Grupo Aeroportuario de la Ciudad de México)
  • Management of private initiative projects: Chantilly and Grupo Inmobiliario Frondoso
  • Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.

Education

Bachelor of Science - Library And Information Science

UNAM
Ciudad De México
05.2001 -

Skills

Requirements Gathering

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Software

Microsoft Project

Teamwok

Monday

Trello

Microsoft Excel

Certification

SCRUM MASTER

Timeline

Collections

10-2024

Lean Basics

01-2024

SCRUM MASTER

11-2022

Senior Project Manager

Citibanamex
10.2022 - Current

ITIL 4

06-2021

Senior Project Manager

Aruss Technologies
09.2019 - 09.2022

Junior Project Manager

STO Consulting
11.2016 - 09.2019

Bachelor of Science - Library And Information Science

UNAM
05.2001 -

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Alejandra ArellanoProject Manager Sr.