Microsoft Project
Alejandra Arellano
Project Manager Sr.
Ciudad De México,CMX
Summary
Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. Eager to learn and not afraid of change.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Senior Project Manager
Citibanamex
10.2022 - Current
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs by using LEAN methodology, SCRUM, Design Thinking and PMI.
- Implementation of technological and process improvement projects focused on the services offered by the contact center and the collection team
- Developed comprehensive project plans for successful execution and timely completion of projects.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
Senior Project Manager
Aruss Technologies
09.2019 - 09.2022
- Streamlined project management processes by implementing agile and PMI methodologies
- Implementation of technological projects focused on the development of applications, marketplaces, custom development
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
Junior Project Manager
STO Consulting
11.2016 - 09.2019
- Participated in quality assurance efforts, reviewing deliverables for accuracy and adherence to specifications before client submission.
- Implementation of complex ORACLE ERP projects using the PMI methodology and the ORACLE methodology (OUM)
- Management of government projects for: Secretde Educación Pública (SEP), Servicio de Administración y Enagenación de Bienes (SAE) y GACM (Grupo Aeroportuario de la Ciudad de México)
- Management of private initiative projects: Chantilly and Grupo Inmobiliario Frondoso
- Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
Education
Bachelor of Science - Library And Information Science
UNAM
Ciudad De México 05.2001 -
Skills
Requirements Gathering
Client Relationship Management
Meeting facilitation
KPI Tracking
Quality Control
Scope Management
Financial Administration
PMI Methodology
Training and mentoring
Client Relations
Documentation Management
Agile Frameworks
Software
Teamwok
Monday
Trello
Microsoft Excel
Certification
SCRUM MASTER
Timeline
Collections
10-2024
Lean Basics
01-2024
SCRUM MASTER
11-2022
Senior Project Manager
Citibanamex
10.2022 - Current
ITIL 4
06-2021
Senior Project Manager
Aruss Technologies
09.2019 - 09.2022
Junior Project Manager
STO Consulting
11.2016 - 09.2019
Bachelor of Science - Library And Information Science
UNAM
05.2001 -