Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Alejandra Casilllas

Alejandra Casilllas

Administration Bachelor
Jalisco

Summary

Goal-oriented manager with distinguished experience in Telcom an Insurance industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

14
14
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Customer Experience Manager / Megacable

05.2021 - 02.2022
  • Responsible for standardizing the service nationwide to exceed customer expectations and improve the company's NPS

Insurance Agency Director

GNP
Guadalajara
03.2019 - 01.2021
  • Creation of a new business cell, responsible for recruiting and developing insurance agents, as well as achieving productivity and service quality standards in the insurance sector

AVP of Operations

AT&T
Guadalajara
07.2015 - 06.2018
  • 100% Res / Dic 22 -, of a franchised unit "100% RES", Responsible for the commercial model, sales channels, provision of E2E services
  • Supplier management, achieving and exceeding commercial and service indicators
  • Demonstrated experience managing teams of more than 1,200 employees
  • The biggest achievement was the 26% annual increase in sales volume that exceeded the KPIs of the business

Customer Care Director / Nextel

03.2006 - 09.2014
  • Responsible for 132 Nextel stores, 144 authorized dealer stores, national service and repair (S&R) operation and Elite customers

Education

IPADE - Programa de perfeccionamiento directivo AD1 -

Universidad Iberoamericana - Managment

Universidad Iberoamericana
Ciudad De Mexico
01.2006 - 12.2006

BBA - Administration

ITESM
Ciudad De Mexico
08.1994 - 12.1998

Harvard Manage Mentor - Managment

Harvard Manage Mentor
On Line
01.2017 - 06.2018

Skills

Top Female Executives - Who´s Who Publisher`s

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Timeline

Customer Experience Manager / Megacable

05.2021 - 02.2022

Insurance Agency Director

GNP
03.2019 - 01.2021

Harvard Manage Mentor - Managment

Harvard Manage Mentor
01.2017 - 06.2018

AVP of Operations

AT&T
07.2015 - 06.2018

Customer Care Director / Nextel

03.2006 - 09.2014

Universidad Iberoamericana - Managment

Universidad Iberoamericana
01.2006 - 12.2006

BBA - Administration

ITESM
08.1994 - 12.1998

IPADE - Programa de perfeccionamiento directivo AD1 -

Alejandra CasilllasAdministration Bachelor