Alejandra Cervera Muñoz
Customer Service Representative
Guadalajara, Jalisco
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Representative
Teleperformance Alpha
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Education
High School Diploma -
Universidad De Especialidades (UNE)
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Product Knowledge
undefinedTimeline
Customer Service Representative
Teleperformance Alpha
07.2021 - Current
High School Diploma -
Universidad De Especialidades (UNE)
05.2001 -
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