Excel
Alejandra Càrdenas Escalona
Organizational Psychologist
Summary
Detail-oriented team player offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Rescue Specialist
ALLIANZ - (ALLSTATE )(Hertz/ Record Go)
04.2023 - Current
- Actively managed roadside assistance requests between service providers, Allianz policyholders and the traffic police department, ensuring timely and efficient resolution of incidents.
- Followed all company policies and procedures to deliver quality work through 3 different languages.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Customer Service Executive
Alorica/Tupperware Consultant
04.2022 - 11.2023
- Provided bilingual administrative support to sales representatives, suppliers, and direct customers, facilitating smooth operations and enhancing customer satisfaction.
- Managed orders, processing payments, verification shipments, and follow-up of guarantees with the warehouse, ensuring accuracy and timely fulfillment of orders.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Mismatch & Relocation Representative
Arrivia/Save On Resorts
06.2019 - 02.2022
- Collaborated with cross-functional teams to ensure seamless coordination of employee relocations, leading to increased client satisfaction and promptly addressing for resolution.
- Managed multiple relocation projects simultaneously, ensuring timely completion within budget constraints.
- Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
- Established strong relationships with vendors and service providers, enhancing collaboration during relocations and securing preferential pricing for clients and control costs.
- Gained extensive knowledge in data entry, analysis and reporting through Excel.
- Exercised leadership capabilities by training and team development focused on monetary recovery of losses through efficient resolution strategies.
Education
Organizational Behavior Studies
Universidad Autonomic Del Estado De Hidalgo
Pachuca, Hidalgo, Mexico12.2016
Skills
Problem-solving aptitude
Decision-Making
Adaptability
Work Ethic
Teamwork and Collaboration
Software
Outlook
SAP
Oracle
Timeline
Rescue Specialist
ALLIANZ - (ALLSTATE )(Hertz/ Record Go)
04.2023 - Current
Customer Service Executive
Alorica/Tupperware Consultant
04.2022 - 11.2023
Mismatch & Relocation Representative
Arrivia/Save On Resorts
06.2019 - 02.2022
Organizational Behavior Studies
Universidad Autonomic Del Estado De Hidalgo