Summary
Overview
Work History
Education
Skills
Software
Timeline
AdministrativeAssistant
Alejandra Càrdenas Escalona

Alejandra Càrdenas Escalona

Organizational Psychologist

Summary

Detail-oriented team player offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Rescue Specialist

ALLIANZ - (ALLSTATE )(Hertz/ Record Go)
04.2023 - Current
  • Actively managed roadside assistance requests between service providers, Allianz policyholders and the traffic police department, ensuring timely and efficient resolution of incidents.
  • Followed all company policies and procedures to deliver quality work through 3 different languages.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Customer Service Executive

Alorica/Tupperware Consultant
04.2022 - 11.2023
  • Provided bilingual administrative support to sales representatives, suppliers, and direct customers, facilitating smooth operations and enhancing customer satisfaction.
  • Managed orders, processing payments, verification shipments, and follow-up of guarantees with the warehouse, ensuring accuracy and timely fulfillment of orders.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Mismatch & Relocation Representative

Arrivia/Save On Resorts
06.2019 - 02.2022
  • Collaborated with cross-functional teams to ensure seamless coordination of employee relocations, leading to increased client satisfaction and promptly addressing for resolution.
  • Managed multiple relocation projects simultaneously, ensuring timely completion within budget constraints.
  • Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
  • Established strong relationships with vendors and service providers, enhancing collaboration during relocations and securing preferential pricing for clients and control costs.
  • Gained extensive knowledge in data entry, analysis and reporting through Excel.
  • Exercised leadership capabilities by training and team development focused on monetary recovery of losses through efficient resolution strategies.

Education

Organizational Behavior Studies

Universidad Autonomic Del Estado De Hidalgo
Pachuca, Hidalgo, Mexico
12.2016

Skills

Problem-solving aptitude

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Software

Excel

Outlook

SAP

Oracle

Timeline

Rescue Specialist

ALLIANZ - (ALLSTATE )(Hertz/ Record Go)
04.2023 - Current

Customer Service Executive

Alorica/Tupperware Consultant
04.2022 - 11.2023

Mismatch & Relocation Representative

Arrivia/Save On Resorts
06.2019 - 02.2022

Organizational Behavior Studies

Universidad Autonomic Del Estado De Hidalgo

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Alejandra Càrdenas EscalonaOrganizational Psychologist