Alejandra De La Fuente
Industrial Engineering
Atizapan, México
Summary
Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's strategies. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans and strategies.
Overview
17
17
years of professional experience
1
1
Language
Work History
SMEs Executive Director
Banco Santander México
05.2022 - Current
- Formulated and executed strategic initiatives to improve product offerings, and facilitate business expansion, by using data-driven metrics
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity and professional development.
- Monitored industry trends closely enabling the organization to inform decision making and to stay ahead of emerging challenges or opportunities.
- Forge strong relationships with board members and stakeholders, providing regular updates on organizational progress and soliciting their expertise when needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with fellow team members to achieve goals and maintain a high level of customer service.
Customer Experience Excecutive Director
Banco Santander México
04.2017 - 05.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Worked closely with organizational leadership and board of directors to guide operational strategy, through understanding customer journeys.
Commercial Strategy Corporate Director
Banco Santander México
05.2007 - 04.2017
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Enhanced company productivity by implementing streamlined operational processes and workflow systems.
Education
Master of Science - Industrial Engineering
Universidad Anahuac
Huixquilucan, México, Mexico 05.2001 -
Bachelor of Science - Industrial Engineering
Universidad Anáhuac
Huixquilucan, México, Mexico 05.2001 -
Mastery - Data Science
Cero Uno
Online 05.2001 -
Skills
Stakeholder Relations
Business Development
Strategic Planning
Negotiation
Innovation and Creativity
Team building
Change and Growth Management
Timeline
SMEs Executive Director
Banco Santander México
05.2022 - Current
Customer Experience Excecutive Director
Banco Santander México
04.2017 - 05.2022
Commercial Strategy Corporate Director
Banco Santander México
05.2007 - 04.2017
Master of Science - Industrial Engineering
Universidad Anahuac
05.2001 -
Bachelor of Science - Industrial Engineering
Universidad Anáhuac
05.2001 -
Mastery - Data Science
Cero Uno
05.2001 -