Alejandra García
Personal Projects / Entrepreneurship
Garcia,
Summary
Creative and self-motivated professional with experience in baking and leather craftsmanship. Skilled in hands-on product creation, attention to detail, and continuous skill development. Fluent in Spanish and English, with a strong ability to learn independently and adapt to new challenges. Also experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Ventas
INNOVA SPORT
04.2014 - 04.2015
- Sales
- Customer service, product marketing, collections, ongoing training, inventory support, product assembly, and training of new hires.
- Sup. Juan Pablo Gutiérrez tel: (81) 2724 3344
Call Center Representative
Teleperformance
05.2015 - 11.2016
- Sending money via Western Union
- Money refunds
- Fraud detection.
- Sup. Evelyn Reyna tel : 81 21079998
Cashier
Zara Inditex
02.2018 - 07.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ordering supplies, cash register and delivery, customer service at the counter and by phone.
- Encargada: Ruby Abigail, tel: 868 365 7263
Ventas
Victim Boutique
04.2019 - 03.2020
- Sales
- Customer Service
- Inventory Control
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Asesora de ventas
Lorenza Joyeria
08.2020 - 02.2023
- Branch Manager: Customer service, training, cash collection, inventory, training and supervising the other branches
- Administrative Assistant: Inventory, merchandise receiving, product quality review, merchandise entry and product creation in Shopify, direct merchandise ordering from the factory, product entry in Shopify, jewelry repairs.
- Isabel Rodriguez RH 8184602527
Panelist Relation Specialist
Nielsen
01.2023 - 01.2025
- Handled high volumes of inbound and outbound calls, providing clear guidance and support to panelists.
- Coached participants on logging into and maintaining their Nielsen meters, ensuring accurate data collection for TV ratings.
- Scheduled and coordinated appointments between panelists, field representatives, and membership representatives.
- Resolved technical and participation-related issues with patience and professionalism, improving panelist satisfaction and retention.
- Maintained accurate records of interactions in internal systems and followed up to ensure timely resolution.
- Collaborated across departments to streamline communication and provide consistent service.
- Team Lead Rafael Hernandez 3314527555
Personal Projects / Entrepreneurship
Sweet Sensations Desserts and Leather Bags
01.2025 - Current
- Took a planned career break to focus on personal growth, skill development, and creative pursuits.
- Baking: Developed and perfected recipes for keto-friendly cheesecakes and chocolates; focused on taste, texture, and presentation.
- Leatherwork: Designed and handcrafted leather bags, cutting, stitching, and finishing.
- Self-motivated, with a strong sense of personal responsibility.
- Attended professional leather bag-making courses to enhance technical skills and craftsmanship.
- Maintained high standards of quality, attention to detail, and experimentation with materials and techniques.
- Managed all aspects of product creation from concept to final product.
Education
PREPARATORIA - High School
Universidad Metropolitana De Mty
Monterrey01.2010
Middle School - Middle School Education
Alfonso Reyes
Monterrey01.2008
PRIMARIA - Elementary Education
Fairhill Elementary
Fairfax, Virginia01.2005
Skills
- Customer service
- Cash handling
- Payment processing
- Product knowledge
- Ability to acquire, integrate, and utilize new knowledge and experiences, and expand my capabilities to achieve improved results
- Professional competence through a proactive attitude focused on maintaining professional development
- Ability to work effectively in a team and with people from other areas to achieve goals, objectives, and results
- Work under pressure, meeting established results
- POS system operations
- Bilingual: Spanish ( Native) and English (C1–C2)
Timeline
Personal Projects / Entrepreneurship
Sweet Sensations Desserts and Leather Bags
01.2025 - Current
Panelist Relation Specialist
Nielsen
01.2023 - 01.2025
Asesora de ventas
Lorenza Joyeria
08.2020 - 02.2023
Ventas
Victim Boutique
04.2019 - 03.2020
Cashier
Zara Inditex
02.2018 - 07.2018
Call Center Representative
Teleperformance
05.2015 - 11.2016
Ventas
INNOVA SPORT
04.2014 - 04.2015
PREPARATORIA - High School
Universidad Metropolitana De Mty
Middle School - Middle School Education
Alfonso Reyes
PRIMARIA - Elementary Education
Fairhill Elementary
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