Microsoft Office Suite
ALEJANDRA GOMEZ
Account Executive Assistant
Mexico City
Summary
Dynamic Customer Account Representative with a proven track record at Empereon Constar, excelling in client retention and strategic problem-solving. Enhanced customer satisfaction through effective communication and proactive engagement, leading to increased revenue and improved service delivery. Skilled in CRM and adept at fostering cross-functional collaboration to drive results.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Customer Account Representative
Empereon Constar
México City
01.2020 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Anticipated potential challenges faced by customers during contract renewal process; proactively addressed these concerns prior to negotiation stage, ultimately securing continued business partnerships.
- Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
- Conducted regular account reviews to identify opportunities for growth or improvements in service delivery.
- Facilitated successful account transitions during employee turnover periods by thoroughly documenting all pertinent details and ensuring seamless handoffs between representatives.
- Collaborated with sales teams to upsell products and services, resulting in increased revenue.
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Monitored customer feedback for patterns in order to identify potential areas for improvement within internal processes or policies.
- Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
- Improved response times, efficiently managing high-volume inquiries and requests.
- Assisted team members with account-related tasks, fostering a collaborative work environment.
- Reduced customer complaints with proactive communication and timely resolutions.
- Kept detailed records of customer interactions for optimal traceability.
- Maintained accurate records of customer accounts, payments and payment plans.
Sales Representative Team Leader
Deck Mo
México City
01.2013 - 02.2018
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Implemented innovative sales techniques to enhance team productivity and drive results.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
No Degree - Pedagogics
NATIONAL PEDAGOGICAL UNIVERSITY
Mexico City, Mexico 01.2013 - Current
High School Diploma -
Colegio Nacional De Matemáticas
Mexico City, Mexico 01.2011 - 01.2012
High School Diploma -
NC School
Mexico City, Mexico 01.2008 - 01.2011
Skills
Effective negotiation skills
Client retention techniques
Effective up-selling strategies
Customer engagement
Strategic problem-solving
Client interaction proficiency
Strategic negotiation planning
Technical problem-solving
In-depth understanding of products
Cross-functional collaboration
Experienced with digital tools and technologies
Client follow-up
Interactive chat service management
Customer relationship management (CRM)
Software
Dialpad
Hubspot
AVAYA
Timeline
Customer Account Representative
Empereon Constar
01.2020 - 08.2022
Sales Representative Team Leader
Deck Mo
01.2013 - 02.2018
No Degree - Pedagogics
NATIONAL PEDAGOGICAL UNIVERSITY
01.2013 - Current
High School Diploma -
Colegio Nacional De Matemáticas
01.2011 - 01.2012
High School Diploma -
NC School
01.2008 - 01.2011
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