Alejandra Madrigal
Bachelor's Degree In Psychology
Summary
Bilingual HR professional with 2+ years of experience supporting U.S.-based operations in fast-paced, multicultural environments. Proficient in HR systems (Workday, ADP, Dayforce). Passionate about employee experience, compliance, and building inclusive, people-first workplaces.
Personable and adaptable with knack for building strong relationships and fostering positive work environments. Possesses foundational understanding of HR principles and skilled in customer service and administrative tasks. Aims to contribute to organizational success through effective support and resource management.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
HR Services Representative II
Petco Corporation
08.2024 - Current
- Act as primary contact for U.S.-based employees regarding payroll, vacation, benefits, and policy-related inquiries
- Support onboarding and offboarding processes, including classification of hires and exits
- Resolve complex employee escalations in collaboration with legal and compliance teams
- Maintain HRIS data integrity and provide reporting support using Workday, ADP, and Dayforce
- Served as a liaison between employees and management regarding policy interpretation and clarification requests.
- Collaborated with department managers to address employee relations issues, maintaining a positive work environment.
- Drive improved ticket resolution time and enhance employee satisfaction through clear, empathetic communication
HR Services Representative I
Petco Corporation
11.2023 - 08.2024
- Delivered consistent and timely HR support for compensation, benefits, and leave requests
- Assisted in HR case analysis and trend reporting to identify employee experience gaps
- Partnered with business leaders on initiatives related to engagement, DEI, and policy rollout
- Supported systems improvements to streamline data accuracy and workflows
HR Intern
Various Organizations
01.2021 - 01.2023
- Created onboarding manuals and led new hire orientations to ensure seamless transitions
- Conducted training needs assessments to guide internal development programs
- Collaborated on DEI initiatives and assisted in recruitment lifecycle: job postings, interview coordination
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
Education
Bachelor - Psychology
Universidad Anáhuac Mayab
Mérida, Yucatán, Mexico 01.2019 - 01.2023
Certificate - Professional Projection
Universidad Anáhuac Mayab
Mérida, Yucatán, Mexico01-2022
Skills
- Employee & Labor Relations
- Onboarding/Offboarding
- Payroll & Benefits Support
- Policy Communication
- HR Project Coordination
- Diversity, Equity & Inclusion (DEI)
- Cross-functional Collaboration
- Employee Experience & Engagement
Websites
Timeline
HR Services Representative II
Petco Corporation
08.2024 - Current
HR Services Representative I
Petco Corporation
11.2023 - 08.2024
HR Intern
Various Organizations
01.2021 - 01.2023
Bachelor - Psychology
Universidad Anáhuac Mayab
01.2019 - 01.2023
Certificate - Professional Projection
Universidad Anáhuac Mayab
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