Summary
Overview
Work History
Education
Skills
Timeline
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Karla Alejandra Nava de la Torre

Karla Alejandra Nava de la Torre

Torreon

Summary


Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

8
8
years of professional experience

Work History

Virtual Assistant

PMI Metroplex Properties
08.2023 - Current
  • Answer incoming calls
  • Provide service to owners, tenants, and vendors
  • Assist with HOA violations
  • Resolution of billing issues
  • Help homeowners with access or issues on the portal
  • Conferred with customers by telephone, chat or email to provide information

Virtual Assistant / Receptionist

New Frontier Immigration Law
02.2021 - 02.2023
  • Reception of inbound calls
  • Resolution of billing issues with clients
  • Interpretation of English - Spanish calls
  • Document organization and management
  • Transfer of calls to the appropriate individual
  • Provide case updates to over 300 customers per month
  • Scheduling of meetings, appointments, and interviews with clients and attorneys

Insurance Agent

Prudential
01.2020 - 01.2021
  • Creation of saving plans
  • Assisting clients with the claims process
  • Maintaining electronic and paper records
  • Recruiting new talent
  • Agenda organization
  • Provide insurance purchasing advice to clients

Administrative Assistant

Dr. Juan Carlos Acosta
01.2018 - 03.2019
  • Reception of calls
  • Operate office equipment
  • Open, read, route, and distribute incoming mail
  • Compose, type, and distribute meeting notes, routine correspondence, and reports
  • Providing information to callers, taking messages, and transferring calls to appropriate individuals

Education

Law Degree -

Universidad Autonoma de la Laguna
Torreon, Coahuila
06.2020

High School Diploma - undefined

Universidad Autonoma de la Laguna
Torreon, Coahuila
07.2015

Skills

  • Customer service
  • Adaptability
  • Ability to work in a team
  • Fast learner
  • Computer skills
  • Microsoft Office

Timeline

Virtual Assistant

PMI Metroplex Properties
08.2023 - Current

Virtual Assistant / Receptionist

New Frontier Immigration Law
02.2021 - 02.2023

Insurance Agent

Prudential
01.2020 - 01.2021

Administrative Assistant

Dr. Juan Carlos Acosta
01.2018 - 03.2019

High School Diploma - undefined

Universidad Autonoma de la Laguna

Law Degree -

Universidad Autonoma de la Laguna

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Karla Alejandra Nava de la Torre