ALEJANDRA OLGUIN
Chemical Engineer
Summary
Chemical Engineer with experience in laboratory analysis, operational support, and process follow-up. I have worked with physicochemical analyses, quality support activities, and operational data recording to support informed decision-making in service and small-business environments. I am analytical, detail-oriented, and committed to quality, safety, teamwork, and continuous improvement.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Banorte
01.2025 - Current
- Provide telephone-based customer service for financial products, ensuring compliance with established procedures, quality standards, and customer experience guidelines.
- Analyze customer needs to resolve inquiries, interpret information accurately, and route cases to the appropriate areas, supporting efficiency and first-contact resolution.
- Record and monitor customer interactions in internal systems to support process tracking, reporting, and operational indicators, ensuring data accuracy and traceability.
- Support daily operations in a high-volume service environment, contributing to operational continuity and adherence to performance standards.
- Participate in an internal improvement proposal focused on emotional intelligence, leadership, and people management, currently under review.
Operations Support – Purchasing and Processes
Mobile Phone Repair Business
01.2020 - 01.2025
- Support purchasing activities and supplier sourcing by evaluating technical and cost-related aspects to ensure continuous product availability and operational stability.
- Assist with materials handling and repair workflows by applying basic safety criteria, risk control measures, and operational practices.
- Support supplier negotiations through clear communication and structured decision-making.
- Assist in basic quality control and operational process organization to maintain service consistency and customer satisfaction.
- Review operational results and incident records to identify improvement opportunities in daily operations.
Education
Master’s Degree - Administrative Engineering
Instituto Tecnológico de Nuevo León
Bachelor’s Degree - Chemical Engineering
Universidad Veracruzana
01.2021
Technical Degree - Computer Science
CBTis No. 55
01.2012
Skills
Technical Skills
Physicochemical Analysis
Operational Quality Support
Chemical Water Treatment
Sampling and Jar Testing
Hazardous Waste Classification
Basic Process Monitoring
Inventory Support
Technical Documentation
Soft Skills
Teamwork
Effective Communication
Analytical Thinking
Organization
Attention to Detail
Ability to Work Under Pressure
TOOLS
- Microsoft Office
- Google Workspace
- AutoCAD
- Microsoft Teams
Timeline
Customer Service Representative
Banorte
01.2025 - Current
Operations Support – Purchasing and Processes
Mobile Phone Repair Business
01.2020 - 01.2025
Master’s Degree - Administrative Engineering
Instituto Tecnológico de Nuevo León
Bachelor’s Degree - Chemical Engineering
Universidad Veracruzana
Technical Degree - Computer Science
CBTis No. 55