Alejandra Perea Vasquez
Mexicali
Summary
Customer service support expert with a proven track record of addressing customer needs and complaints. Adept at advising internal teams on expediting processes and proficient in planning and controlling production to release work orders efficiently. Skilled in managing supplier relationships to prioritize tasks effectively.
Experienced with customs regulations, import/export documentation, and tariff classifications. Track record of fostering efficient and accurate customs clearance.
Logistics expert with solid track record in managing supply chains and streamlining operations.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
AXA Seguros
10.2024 - Current
- Relation with Customers to make the appropriate payments in time.
- In charge of Store, manage cash and deposits to bank, sales and leadership with associates.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Buyer MRO
Persal
06.2024 - 07.2024
- Create and send Purchase Orders to Suppliers based on the needs of each department.
- Maintain communication with Suppliers bases on prices, contracts and lead times.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
Program Manager
Gamma Aerospace LLC
10.2021 - 11.2022
- Expediting Part numbers based on Customers on Time Delivery. Great communication with the internal team. Attend meetings with our top client Collins. Weekly KPIs. Analyze monthly sales.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Manage and support the team in logistics, raw material, inventories, quality, assembly and engineering.
- Direct communication with Suppliers.
- Export and Import of Raw Material and finished goods.
PLANNER-BUYER
Gamma Aerospace LLC
10.2020 - 10.2021
- Manage MRP. Purchases for company supplies, raw material, hardware and parts require to be sent to process.
- Forecast and planning based on customers demand. Follow up with Open Purchase Orders. Communication with Suppliers.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Achieved on-time completion of projects with diligent scheduling and resource management.
TEAM LEAD
Telvista
04.2015 - 08.2016
- Assign tasks to agents, track progress, and update leadership. Overview the monthly analysis of market techniques for campaign performance. Make monthly presentations for the customer, director, manager to inform the progress. Review reports, records, and other documents to obtain information and respond to requests.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Education
Bachelor's Degree -
ESCOMEX
01.2020
Administration
CBTIS #140
01.2012
Skills
- Proactive
- Teamwork
- Leadership
- Negotiation
- Time Management
- Customer service
- Microsoft outlook, word, and Excel
- Problem-solving
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Manager
AXA Seguros
10.2024 - Current
Buyer MRO
Persal
06.2024 - 07.2024
Program Manager
Gamma Aerospace LLC
10.2021 - 11.2022
PLANNER-BUYER
Gamma Aerospace LLC
10.2020 - 10.2021
TEAM LEAD
Telvista
04.2015 - 08.2016
Bachelor's Degree -
ESCOMEX
Administration
CBTIS #140
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