Alejandra Perez
Detroit, MIchigan
Summary
Strong background in guest services, customer service with strong satisfaction outcomes. The ability to problem-solve along with conflict resolution in regards to customer issues, dedicated and detailed orientated. Having the ability to read, write and speak fluent Spanish would do a great asset to the organization.
Overview
3
3
years of professional experience
Work History
Custodian
Ford Book Building
Detroit, Michigan
05.2023 - Current
- Checked in and stocked inventory throughout facility.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Lead a team of maintenance workers who clean carpets, furniture, walls, windows, doors, stairs, lobbies, hallways, desks, confrence rooms and restrooms.
Waitress
Don Juan Mexican
Waterford
09.2022 - 01.2023
- Maintained reservations for incoming customers and large groups by phone, walk-in guests, and dining room seating.
- Served as a liaison between the wait staff and kitchen to ensure efficiency for all orders both in-house and take out.
- Provided strong customer service skills to all team members and outside customers.
- Inspected all in-house service products for quality and safety, analyzed incoming supply orders.
- Managed all inventory in order to provide efficient service to staff and customers.
- Reconcile cash drawers and receipts at the end of the shift by using POS system.
Laundry Attendant
Michigan Linen Service And Laundry
Westland, Michigan
07.2021 - 03.2022
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [Number] pieces per shift for large $[Amount] revenue-producing business.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Followed policies and procedures for sanitization protocols as it relates to the company guidelines.
- Responsible for inventory of cleaning supplies, laundry productions and deliveries.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Education
GED -
SER Metro Detroit
9301 Michigan Ave Detroit, MI 48210 08.2023 - Current
Skills
Bilingual
Discipline
Organization
Responsibility
Customer service
Optimism
Coordination
Timeline
GED -
SER Metro Detroit
08.2023 - Current
Custodian
Ford Book Building
05.2023 - Current
Waitress
Don Juan Mexican
09.2022 - 01.2023
Laundry Attendant
Michigan Linen Service And Laundry
07.2021 - 03.2022