Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
Generic
Alejandra Pintor Perez Guerrero

Alejandra Pintor Perez Guerrero

Summary

As a highly focused and driven individual with 8 years of experience in the tourism industry, I pride myself on exceeding expectations and receiving excellent feedback on my performance. Having spent 2 years for Princess Cruises and 4 years working for Oceania and Regent Cruises, I am adept at anticipating the guests needs and offering optimum customer service. I focus my attention on building high-quality relationships and value the needs and opinions of customers while working hard to ensure their requirements are met on every level. Furthermore, I demonstrate a good understanding of shipboard operations and consider myself a hard-working employee who consistently strives for excellence.

Overview

8
8
years of professional experience

Work History

Shore Excursions Staff

Princess Cruises, Holland American Group
08.2022 - 06.2025
  • Provide a positive first impression to every guest and always deliver customer service standards.
  • Serve as a sales agent and recognize opportunities to upsell.
  • Ensure tours are dispatch efficiently from designated lounges, properly set up and organize lounge prior meeting time.
  • Ensure all guests' complaints are listened to and understood with empathy, always showing genuine interest.
  • Take ownership of each complaint and follow up with the guest in question.
  • Productively engage and build rapport with guests during special events to increase loyalty and positive brand perception.

Travel and Excursions Agent

Go Travel Mexico, Puebla, Mexico
02.2021 - 12.2021
  • Developing excellent skills in closing sales.
  • Receiving a 95% customer satisfaction rating.
  • Achieving personal targets on a monthly basis.
  • Advising customers about destinations and travel services.
  • Answering and questions before and after the customer's trip.
  • Arranging international trips and tours for small and large groups.

Sales Associate

Oceania and Regent Cruises - Harding Brothers Retail Ltd
02.2018 - 02.2020
  • Participating in periodic safety training and drills.
  • Promoting special offers and upselling particular items.
  • Managing deliveries and merchandise of different brands.
  • Advising and assisting customers to help them find what they need.
  • Planning, organizing and managing guest events such as fashion shows.
  • Maintaining outstanding store conditions and visual merchandising standards.

Receptionist

The Westin Resort and Spa, Cancun, Mexico
03.2017 - 09.2017
  • Managing the check in/out process of guests.
  • Creating new reservations for walk-in customers.
  • Demonstrating effective sales techniques when upselling.
  • Handling cash transactions, incomes, outgoings and daily cash balance.
  • Complete and maintain reports such as; incident reports and daily activity reports.
  • Calculate all guest billings and accurately post charges to guest rooms and accounts.

Education

Specialization course - Teaching Spanish as a Foreign Language

Universidad Europea Miguel de Cervantes
01.2022

Bachelor - Hospitality Management

Universidad Popular Autónoma del Estado de Puebla
01.2015

Skills

  • Detail-oriented approach
  • Cooperative team player
  • Good numeracy skills
  • Strong sales techniques

  • Proficient computer user
  • Excellent communication skills
  • Thrives when working under pressure

Languages

Spanish: Native speaker
English: Excellent (C1)
Portuguese: Good command (B1)
German: Basic (A1-A2)

References

References are available upon request.

Hobbies and Interests

Yoga, Travel, Reading, Cycling

Timeline

Shore Excursions Staff

Princess Cruises, Holland American Group
08.2022 - 06.2025

Travel and Excursions Agent

Go Travel Mexico, Puebla, Mexico
02.2021 - 12.2021

Sales Associate

Oceania and Regent Cruises - Harding Brothers Retail Ltd
02.2018 - 02.2020

Receptionist

The Westin Resort and Spa, Cancun, Mexico
03.2017 - 09.2017

Bachelor - Hospitality Management

Universidad Popular Autónoma del Estado de Puebla

Specialization course - Teaching Spanish as a Foreign Language

Universidad Europea Miguel de Cervantes
Alejandra Pintor Perez Guerrero