Alejandra Ramirez Casanova

Utilized various online and offline sources to find talented technical candidates and prepare for screening process.

• Sourced and selected applicants for technical positions within company.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Interviewed candidates using different interview methods and approaches.
• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Referred candidate resumes to customer account managers for evaluation and submission.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Successfully placed candidates in various IT roles, including software developers, network engineers, data analysts, and project managers.
• Developed strong relationships with hiring managers to understand their unique needs for each IT position.
• Weekly meetings with IT hires to have a comprehensive interviews to assess technical skills and cultural fit.

• Collaborated closely with HR partners to ensure seamless onboarding processes for all new hires.
• Developed strong relationships with candidates, fostering trust and maintaining open lines of communication throughout the recruitment process.
• Enhanced candidate experience by streamlining the interview process and providing clear communication throughout all stages.
• Sourced passive candidates through various channels such as LinkedIn Recruiter, Boolean searches, and referrals from existing employees.
• Conducted comprehensive interviews, identifying top candidates based on skillset alignment and cultural fit within the organization.
• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
• Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
• Conducted telephone and in-person interviews to assess candidate experience and qualifications.
• Collaborated with hiring managers to determine job requirements and understand departmental needs.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Provided excellent customer service to both internal stakeholders and external candidates throughout the entire recruitment lifecycle.

• Sourced and screened candidates fully bilingual, background reports, collaborated gathering documents, referral program
• Streamlined onboarding processes for new hires.

• Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
• Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
• Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
• Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Built long-lasting client relationships through excellent customer service and consistent followups.

• Exceeded targets by building, directing, and motivating high-performing sales team.
• Reduced employee turnover by creating a supportive work environment and fostering professional growth opportunities.
• Conducted regular performance evaluations for staff members, identifying strengths and areas for improvement.
• Streamlined internal processes, optimizing efficiency within the telemarketing department.
• Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.
• Implemented robust tracking systems for monitoring campaign effectiveness, enabling swift adjustments as needed based on real-time data.
• Developed creative incentives to motivate team members toward achieving sales goals while maintaining a positive work atmosphere.
• Facilitated open lines of communication between team members, promoting collaboration and problem-solving abilities among staff members.
• Implemented data-driven sales strategies to optimize call center operations and increase overall revenue.
• Monitored call quality and provided timely feedback to improve customer satisfaction ratings.
• Cultivated strong client relationships through proactive communication, helping maintain high levels of customer satisfaction and loyalty.