MS Office and Internal Control preferred
Alejandra Selene Nucamendi Reyes
B.A. In Finance
Tepotzotlan
Summary
Dynamic and results-oriented professional with proven experience in internal audit, risk management, or internal controls. Strong understanding of internal controls frameworks and regulatory requirements. Risk based thinking to maintain a controlled environment. Excellent analytical skills with the ability to assess complex business processes and identify control gaps and deficiencies. Knowledge of accounting principles and auditing procedures. Effective communication and interpersonal skills with the ability to collaborate with stakeholders at all levels of the organization. Proficiency in MS Office and experience with internal control software.
Overview
27
27
years of professional experience
1
1
Language
Work History
Customer Service Manager
Ford Credit Mexico
08.2018 - 12.2022
- Managed complex customer issues and complaints effectively, taking advantage of multiple internal resources to identify and implement the best possible solutions while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and implement new strategies.
Internal Control Analyst
Ford Credit Mexico | Ford Motor Company Mexico
05.2009 - 07.2018
- Contributed to the development of company policies and procedures, ensuring alignment with regulatory requirements and industry best practices.
- Performed detailed walkthroughs of key business processes, identifying control gaps and recommending corrective actions for management consideration.
- Assisted external auditors during year-end audits by providing timely and accurate information on the organization's internal controls and processes.
- Collaborated with cross-functional teams to design and implement process improvements, reducing inefficiencies and strengthening internal controls.
- Maintained organization's control framework to meet SOX compliance thresholds through a Control Self Assessment Review on a yearly basis.
Pricer
Ford Motor Company Mexico
01.2008 - 04.2009
- Optimized pricing strategies by analyzing market trends, competitor data and company goals.
- Utilized dynamic pricing models to maximize revenue and market share.
- Assisted marketing department in designing promotional offers based on a deep understanding of customer segments and their respective price sensitivities.
- Collaborated with cross-functional teams for accurate product cost estimates for new products.
Fixed Cost Finance Analyst
Ford Motor Company Mexico
05.2005 - 12.2006
- Contributed to preparation and outlining of annual budgets.
- Collaborated with cross-functional teams to identify cost-saving opportunities.
- Developed monthly variance reports to track actual performance against projected budgets.
- Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
Administrarite Assistant
Ford Motor Company Mexico
02.1996 - 04.2005
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Education
BBA - Finance
ITESM Campus Estado De México
Mexico City, Mexico 05.2001 -
Skills
Operational efficiency
Internal auditing
Audit planning
Regulatory compliance
Control testing
Documentation review
Teamwork and collaboration
Decision-making
Self motivation
Reliability
Continuous improvement
Software
Timeline
Customer Service Manager
Ford Credit Mexico
08.2018 - 12.2022
Internal Control Analyst
Ford Credit Mexico | Ford Motor Company Mexico
05.2009 - 07.2018
Pricer
Ford Motor Company Mexico
01.2008 - 04.2009
Fixed Cost Finance Analyst
Ford Motor Company Mexico
05.2005 - 12.2006
BBA - Finance
ITESM Campus Estado De México
05.2001 -
Administrarite Assistant
Ford Motor Company Mexico
02.1996 - 04.2005
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