Alejandro Alvarado Rios
Tijuana
Summary
Detail-oriented professional with experience in debt recovery and insurance. Skilled in negotiation and customer service, known for building strong client relationships and ensuring legal compliance. Committed to enhancing recovery processes and achieving measurable outcomes.
Overview
4
4
years of professional experience
Work History
Recovery Agent
Collections
Tijuana, Baja California
07.2025 - 08.2026
- Conducted thorough investigations to locate debtors and determine repayment capabilities.
- Negotiated payment plans with clients to facilitate timely debt recovery.
- Documented interactions and maintained accurate records in collection management systems.
- Collaborated with team members to streamline recovery processes and enhance efficiency.
- Analyzed customer accounts to identify patterns and develop effective collection strategies.
Parkview Pitic Apartments
Security
Hermosillo, Sonora
10.2022 - 04.2023
- Assisted clients in understanding insurance policies and coverage options.
- Processed claims efficiently, ensuring compliance with company guidelines.
- Maintained accurate records of client interactions and policy changes.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Insurance Agent
Claims
Tijuana, Baja California
05.2023 - 07.2025
- Assisted clients in understanding insurance policies and coverage options.
- Processed claims efficiently, ensuring compliance with company guidelines.
- Maintained accurate records of client interactions and policy changes.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
High School Diploma -
Genesis Academy
Phoenix, Arizona 04-2007
Skills
Professional telephone etiquette
Debt negotiation
Skip tracing
Legal compliance
Call center operations experience
Organization skills
Teamwork
Customer service
Timeline
Recovery Agent
Collections
07.2025 - 08.2026
Insurance Agent
Claims
05.2023 - 07.2025
Parkview Pitic Apartments
Security
10.2022 - 04.2023
High School Diploma -
Genesis Academy