Alejandro Barajas Diaz
Customer Service Agent
Cotija De La Paz, Michoacán,MIC
Summary
Dynamic Customer Service Representative with proven success at SMS Contact Center, enhancing customer loyalty through empathetic complaint resolution and active listening. Skilled in problem-solving and product knowledge, I contributed to sales growth by effectively upselling services, while mentoring new hires to foster team success.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SMS Contact Center
02.2019 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree -
Highschool
Vallejo California 05.2001 -
Skills
Customer service
Timeline
Customer Service Representative
SMS Contact Center
02.2019 - 08.2021
No Degree -
Highschool
05.2001 -
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