Alejandro Becerra Vivanco
Cancun
Summary
Dedicated industrial engineering professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Bilingual Sales Quality Assurance Associate
PriceTravel Holding
04.2024 - Current
- Consistently met or exceeded monthly sales targets by implementing customized sales plans for each client segment.
- Generated quality control reports for returned products to identify and communicate patterns.
- Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
Bilingual DSL Associate
Amazon
11.2023 - 12.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Administration and Operations Manager
SI-PRO Administración
02.2022 - 02.2023
- Managed a condo-hotel of 253 residential and commercial units in Cancun’s hotel zone, with a work team of 35 collaborators.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple projects within established timeframes and budgets.
Quality and road safety coordinator
TRANSPORTES LIPU
08.2021 - 03.2022
- I accomplished that the company is certified in the ISO-9001 2015 Quality Management System by INTERTEK.
- Entered data, generated reports, and produced tracking documents.
- Handled incoming and outgoing shipping and receiving activities.
Quality management and operations
H2O INNOVATION
08.2019 - 08.2021
- Ability to generate performance indicators of the departments to continuously improve.
Quality Assurance Analyst
SuperShuttle
04.2017 - 08.2019
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
Inbound Appointment Setter Timeshare presentation and Inbound Tours and activities seller
Go Mexico
03.2016 - 02.2017
- Having success at selling tours and activities for the American people.
Liner
Lifestyle holiday vacation club
08.2014 - 03.2015
- Making a quick survey of information of the lead and then giving it to the closer for him to close the sale.
Customer care associate
Lomas Travel Cancun
03.2014 - 08.2014
- Ability to solve all the problems that the guest has, 90% of the clients were English speakers.
Education
Project Management and Agile Methodology -
Francisco De Vitoria University Madrid
08.2020
Bachelor of Science - Industrial Engineering
Universidad Anáhuac Cancun
03.2020
Skills
- Adaptability
- MS Excel
- Computer skills
- Teamwork
- Microsoft Office
- Expense Tracking
- Operations Management
- Policy Implementation
- Performance Management
- Business Administration
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Bilingual Sales Quality Assurance Associate
PriceTravel Holding
04.2024 - Current
Bilingual DSL Associate
Amazon
11.2023 - 12.2023
Administration and Operations Manager
SI-PRO Administración
02.2022 - 02.2023
Quality and road safety coordinator
TRANSPORTES LIPU
08.2021 - 03.2022
Quality management and operations
H2O INNOVATION
08.2019 - 08.2021
Quality Assurance Analyst
SuperShuttle
04.2017 - 08.2019
Inbound Appointment Setter Timeshare presentation and Inbound Tours and activities seller
Go Mexico
03.2016 - 02.2017
Liner
Lifestyle holiday vacation club
08.2014 - 03.2015
Customer care associate
Lomas Travel Cancun
03.2014 - 08.2014
Project Management and Agile Methodology -
Francisco De Vitoria University Madrid
Bachelor of Science - Industrial Engineering
Universidad Anáhuac Cancun
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