Alejandro Brambila Cebrian
Consultor
Zapopan
Summary
International Business student a specialization in logistics.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Practicas Profesionales Consultor
Latin Asia Link
01.2024 - Current
- Enhanced communication among team members, fostering collaborative and supportive work environment.
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
- Created and developed detailed work plans to meet business priorities and deadlines.
Agente Telefónico Bilingüe
Alorica
06.2022 - 11.2022
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Processed debit and credit card and electronic check payments.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Agente Telefónico Bilingüe
Beliveo
08.2021 - 11.2022
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Approved and terminated customer contracts upon request.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Agente Telefónico Bilingüe
Teleperformance
12.2020 - 07.2021
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained up-to-date knowledge of product and service changes.
Education
Licenciatura En Negocios Internacionales - Especialización En Logística
Universidad De Guadalajara
Zapopan 08.2021 - 06.2025
Skills
Written Communication
Teamwork and Collaboration
Project Implementation
Sales
Customer Relationship Management
Time Management
Timeline
Practicas Profesionales Consultor
Latin Asia Link
01.2024 - Current
Agente Telefónico Bilingüe
Alorica
06.2022 - 11.2022
Agente Telefónico Bilingüe
Beliveo
08.2021 - 11.2022
Licenciatura En Negocios Internacionales - Especialización En Logística
Universidad De Guadalajara
08.2021 - 06.2025
Agente Telefónico Bilingüe
Teleperformance
12.2020 - 07.2021
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