Alejandro Enrique Caballero Oropeza

• Assigning work tickets to my team.
• Escalating critical issues from my region to the development team.
• Creating training content for both customers and employees.
• Monitoring customer satisfaction through a survey program.
• Liaising with various Product Managers to escalate development requests from customers.

Responsibilities:

• Assisting customers with platform inquiries through chat, video calls, or email.
• Providing platform training to customers.
• Reporting bugs and tracking bug resolution, as well as notifying customers of updates.
• Projecting renewals based on platform usage.
• Creating instructional videos for platform use.
• Manage over 600 customers

Coordinating various departments within the company including production, installation, and sales to ensure timely delivery of customer orders.

• Monthly production budgeting for three different factories, considering projected demand, existing orders, shipments en route to warehouses, and variable safety stock inventory based on warehouse distance, totaling approximately 130 SKUs across the three factories.
• Procurement of logistics services for transporting units of 28 or 56 tons of product.
• Management of maintenance services for company-owned units.
• Coordination of raw material unloading.