Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Alejandro Castro

El Paso

Summary

Dynamic Shift Manager at Burger King with a proven track record in enhancing customer satisfaction and optimizing inventory control. Skilled in employee training and problem-solving, I successfully implemented strategies that boosted sales and improved team performance, fostering a collaborative work environment while ensuring compliance with safety regulations.

Overview

7
7
years of professional experience

Work History

Shift Manager

Burger King
06.2017 - 12.2023
  • Supervised daily operations to ensure efficient service and adherence to quality standards.
  • Trained and mentored new team members on operational procedures and customer service excellence.
  • Implemented inventory control measures to minimize waste and optimize stock levels.
  • Coordinated shift schedules to maintain adequate staffing for peak hours.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Conducted regular staff performance evaluations to promote accountability and professional growth.
  • Monitored compliance with health and safety regulations, ensuring a safe working environment.
  • Assisted in developing promotional strategies to increase sales during high-traffic periods.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Improved operational efficiency by adopting new technologies for order processing and inventory management.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed staff hiring, training and supervision.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Supervised ongoing daily production phases.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Oversaw loading and unloading of packages in warehouse.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.

Education

Associate Of Applied Science - Industrial Engineering

Universidad Tecnológica De Ciudad Juarez
Juarez, Mexico
06.2022

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Quality assurance
  • Staff training and onboarding
  • Interpersonal skills
  • Inventory control
  • Staff development
  • Payment processing
  • Documentation and reporting
  • Safety compliance
  • Schedule management
  • Flexible schedule
  • Inventory controls
  • Sales strategies
  • Operations management
  • Performance reviewing
  • Supply ordering
  • Process improvements
  • Team building
  • Compliance
  • Policy administration
  • Reporting and documenting
  • Shift leadership
  • Customer service
  • Problem-solving
  • Active listening
  • Critical thinking
  • Computer skills
  • Staff supervision
  • Coaching and mentoring
  • Team collaboration and leadership
  • Safety procedures
  • Work Planning and Prioritization
  • Inventory management
  • Safety management
  • Production management
  • Inventory assessment
  • Conflict resolution
  • Coordinating daily operations
  • Quality control
  • Hiring and training
  • Worker training
  • Continuous improvement
  • Work area inspection
  • Solutions development
  • Priority management
  • MS office
  • Inventory management software
  • Process improvement strategies
  • Management information systems
  • Equipment operation
  • New product introductions strategies
  • Workflow Analysis
  • Strategy development
  • Continuous improvements
  • Regulatory compliance
  • Cost reduction and containment
  • Data analytics
  • Materials inspection
  • Quality assurance controls
  • Production error correction
  • Supply chain distribution
  • Production planning
  • Process improvement
  • Product assembly
  • Logistics management
  • Multidisciplinary collaboration

Accomplishments

Successfully Managing a High-Volume Rush
Demonstrated the ability to maintain speed and accuracy during peak periods by efficiently prioritizing tasks, coordinating with team members, and delivering prompt service, ensuring minimal wait times and high customer satisfaction.

Resolving a Customer Complaint
Effectively de-escalated challenging situations by actively listening to customer concerns, offering appropriate solutions, and ensuring a positive experience—turning dissatisfied guests into repeat customers.

Improving Team Performance
Provided targeted coaching and constructive feedback to team members, leading to improved productivity, enhanced teamwork, and a measurable increase in customer service scores.

Completing Inventory Tasks Efficiently
Accurately performed inventory counts, received deliveries on time, and monitored stock levels to prevent shortages and overstocking, contributing to better cost control and operational efficiency.

Maintaining a Clean and Organized Workspace
Consistently upheld Burger King's cleanliness and safety standards by maintaining a tidy work area, regularly sanitizing surfaces, and ensuring compliance with health and safety regulations.

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Shift Manager

Burger King
06.2017 - 12.2023

Associate Of Applied Science - Industrial Engineering

Universidad Tecnológica De Ciudad Juarez

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Alejandro Castro