Alejandro Cisneros
San Diego CA,MEX
Summary
Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds.
High-achieving Auto Sales Associate driven to maximize sales, customer satisfaction and bottom line profitability.
Overview
12
12
years of professional experience
Work History
Auto Sales Associate
ROKO Car Sales
01.2021 - 11.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Generated new leads through referrals and networking efforts.
- Responded to customer enquiries via telephone and email.
- Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendations.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Prepared purchased vehicles and completed final delivery checks.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
- Partnered with management team to develop incentives that encouraged repeat business from loyal customers.
Parts Specialist
SouthBay Motorsports
01.2012 - 12.2021
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Ordered parts from various distributors to fulfill demands.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
Shipping and Receiving Supervisor
Southbay Motorsports
01.2012 - 12.2021
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Developed useful shipping systems to establish cost-effective delivery of products.
- Processed returns and updated accounts.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new team members on proper and safe use of tools and equipment.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Collaborated with sales team to resolve customer complaints quickly and efficiently.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Assigned tasks to team members to complete within designated time frames.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Apparel Sales Associate
Southbay Motorsports
01.2012 - 12.2021
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Cleaned, closed, and secured store at end of shift.
- Streamlined processes to improve overall efficiency, such as reorganizing stockroom layout or implementing new sales tracking methods.
- Assisted visual merchandising efforts by updating window displays or mannequins in line with seasonal themes or trends.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Processed incoming stock and documented product information to manage inventory levels.
Education
GED -
Siglo 21
Tijuana, Baja California, Mexico03.2008
Skills
- Positive Customer Engagement
- Price Negotiation
- Team Collaboration
- Inventory and Stocking
- Order Management
Timeline
Auto Sales Associate
ROKO Car Sales
01.2021 - 11.2023
Parts Specialist
SouthBay Motorsports
01.2012 - 12.2021
Shipping and Receiving Supervisor
Southbay Motorsports
01.2012 - 12.2021
Apparel Sales Associate
Southbay Motorsports
01.2012 - 12.2021
GED -
Siglo 21
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