Alejandro Corona Resendiz
Industrial Engineer
Mexico City
Summary
Accomplished Program Specialist with a proven track record at Teleperformance and Fortrea, enhancing customer loyalty through empathetic service and conflict resolution. Expert in group instruction and office administration, I significantly contribute to team success and product improvements. Skilled in fostering positive environments, I excel in performance assessments and strategic communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Program Specialist
Fortrea
01.2023 - 08.2024
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Maintained regular communication between departments via email and phone calls to coordinate assistance to customers.
Customer Service Representative
Teleperformance
10.2020 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
English Teacher
Interlingua
11.2012 - 09.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Attended department meetings to develop and update course curricula.
Education
Bachelor of Science - Industrial Engineering
UPIICSA
Mexico City, Mexico 05.2001 -
Skills
Skill Development
Group and individual instruction
Performance Assessments
Office Administration
Languages
English
Advanced (C1)
Timeline
Program Specialist
Fortrea
01.2023 - 08.2024
Customer Service Representative
Teleperformance
10.2020 - 01.2023
English Teacher
Interlingua
11.2012 - 09.2020
Bachelor of Science - Industrial Engineering
UPIICSA
05.2001 -
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