Alejandro Escobar
Mexico City,CMX
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 15-year record of building positive relationships with internal and external stakeholders.
Overview
18
18
years of professional experience
Work History
IT Senior Manager LATAM
SSA Marine
10.2021 - 01.2024
- Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
- Reduced downtime and increased productivity through proactive infrastructure maintenance and upgrades.
- Led a team of IT professionals in the successful execution of major projects, resulting in improved business operations.
- Developed and implemented IT policies and procedures, ensuring compliance with industry standards and best practices.
IT Field Services Manager
SSA Marine
02.2015 - 10.2021
- Oversee all IT functions including data center and network operations, vendor relationships, technical support, application development, financial monitoring.
- Ensure implementation of all IT policies, operating procedures and best practices including security, backups, standards, purchasing, licensing compliance and service delivery.
- Resolve numerous issues including staffing shortages, tactical concerns, scope creep and divergent business and user needs.
- Maintain high standards in hiring IT staff, conduct weekly status meeting, provide coaching in communication, problem solving, prioritization, and team building.
- Develop and control the annual operating and capital budgets to ensure it is consistent with overall strategic objectives and within plan.
- Successful led and project managed a $10M greenfield project for Tuxpan Port Terminal, included Authorities customizations and third-party integrations.
IT Service Delivery Manager
Henkel AG & Co.
09.2013 - 02.2015
- Served as primary point of contact on a 24x7 basis for LATAM Data Center operations.
- Managed a 50+ mixed server farm (Windows/Unix), ensuring 95% uptime.
- Directed the migration plan from IBM Lotus Notes platform to Office 365 environment to support up to 3000 users.
- Led an effort to implement standard ITIL Incident, Major Incident, and Service Request processes from a BMC Remedy ITSM solution.
Telecommunications Project Manager
ZTE Telecom Pvt.Ltd
07.2010 - 05.2011
- Gained customer trust and confidence via onsite support, quality service delivery and communication.
- Prepared detailed plans for third-party installations and comprehensive upgrades.
- Implemented Quality Control procedures and monitoring to ensure compliance with SLA’s.
Telecommunications Supervisor
Telefonos De Mexico, S.A.B. De C.V
12.2005 - 06.2010
- Reduced 25% spare parts inventory, and maintenance & repair costs by 11% through a remote monitoring system of the Telmex billing recollection computers, about 500 equipment domestically.
- Defined and managed KPI’s through process compliance, dashboards and telecom vendors engagement, as Cisco, Alcatel, Motorola, Ericsson.
- Appointed by Telmex LD Engineering Department to participate in the CDMA expert trainee program at Huawei Technologies Co., Ltd, Shenzhen, China.
Education
Master of Science - Globalization And Technology Management
Norwegian University of Science And Technology
Trondheim, Norway2013
Bachelor of Science - Electronic Systems Engineering
Instituto Tecnológico Y Estudios Superiores
Mexico City, Mexico2005
Skills
- Application Support
- User Training
- IT Procurement
- System Integration
Languages
English
Advanced (C1)
Timeline
IT Senior Manager LATAM
SSA Marine
10.2021 - 01.2024
IT Field Services Manager
SSA Marine
02.2015 - 10.2021
IT Service Delivery Manager
Henkel AG & Co.
09.2013 - 02.2015
Telecommunications Project Manager
ZTE Telecom Pvt.Ltd
07.2010 - 05.2011
Telecommunications Supervisor
Telefonos De Mexico, S.A.B. De C.V
12.2005 - 06.2010
Master of Science - Globalization And Technology Management
Norwegian University of Science And Technology
Bachelor of Science - Electronic Systems Engineering
Instituto Tecnológico Y Estudios Superiores
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