Job Search Status
Open to workDesired start date: Immediately
Open To Work
Alejandro Esparza Castañeda
Gomez Palacio, Durango
Work Preference
Summary
Results-driven professional with extensive experience in team leadership and operational management. Skilled in relationship building and staff development, consistently achieving high levels of customer satisfaction and efficient service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gerente
Dairy Queen
Torreón, Coahuila, Mexico
06.2025 - 11.2025
- Elaboración de horarios en base al límite proyectado en nominas.
- Control y manejo de recursos financieros y valores.
- Seguimiento y supervisión de seguimiento de check-list.
- Capacidad para liderar y gestionar equipos para lograr los objetivos de la sucursal.
- Manejo de personal.
- Capacidad para controlar y delegar situaciones con la sucursal y personal.
- Administración de recursos en base a proyección anual y mensual.
- Gestiono operaciones diarias para garantizar la prestacion eficiente del servicio y la satisfacción del cliente
Subgerente
Tim Hortons
Gomez Palacio, Durango, Mexico
09.2024 - 03.2025
- Assisted in daily operations, ensuring optimal customer service and satisfaction.
- Supported team management by training new staff on operational procedures and company policies.
- Collaborated with management to implement efficient inventory control practices.
- Monitored store cleanliness and organization, enhancing overall guest experience.
- Control de gastos en base a proyección y control costo.
- Trato y negociación con proveedores.
- Entrevista, contratación y capacitación de personal.
Supervisor
Dairy Queen
Gomez Palacio, Durango, Mexico
04.2022 - 08.2024
- Supervised daily operations to ensure efficient service delivery and optimal customer satisfaction.
- Trained and mentored team members on standard operating procedures and customer service excellence.
- Implemented inventory management practices to minimize waste and maintain product quality.
- Monitored staff performance, providing feedback to enhance productivity and teamwork.
- Facilidad customer complaints swiftly and encouraging repeat visits.
Education
No Degree - Psicologia
UANE
Torreón, Coahuila, Mexico06-2029
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Relationship building
- Task delegation
- Staff development
- Sales management
Certification
- Certified ServSafe, National Restaurant Association Solutions - 11/24 - 11/29
Languages
English
Upper intermediate (B2)
Timeline
Gerente
Dairy Queen
06.2025 - 11.2025
Subgerente
Tim Hortons
09.2024 - 03.2025
Supervisor
Dairy Queen
04.2022 - 08.2024
No Degree - Psicologia
UANE