Hi, I’m
Alejandro Esquivel Fuente
Mexico City
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
years of professional experience
6
years of post-secondary education
Work History
EXACTLY ITPuebla City
SERVICE DESK AGENT
02.2022 - 01.2023
Job overview
- Tech assistance via phone and chat
- Onsite support for piers
- Subject Matter Expert
- Work with VPNs, Office Suite, Active Directory, Azure, etc.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Maintained high-quality service standards by adhering to established processes and guidelines.
- Managed up to 90 tickets per day
- Addressed user customer service concerns and decided when to escalate problems to specialist team members
COMPUCOM MÉXICOMexico City
SERVICE DESK AGENT
02.2021 - 07.2021
Job overview
- Tech assistance via phone and chat
- Work with VPNs, Office Suite, Active Directory, Azure, etc.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Maintained high-quality service standards by adhering to established processes and guidelines.
- Managed up to 40 calls per day
SANIEREN TECHMexico City
BIODESCONTAMINATION SCHOLAR
08.2020 - 01.2021
Job overview
- Help with administrative tasks that involved Bio decontamination area and also help sales area.
- Created up to 19 reports of processes made each month
COMPUCOM MÉXICOMexico City
SERVICE DESK AGENT
05.2019 - 12.2019
Job overview
- Tech assistance via phone and chat
- Work with VPNs, Office Suite, Active Directory, Azure, etc.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Maintained high-quality service standards by adhering to established processes and guidelines.
- Managed up to 40 interactions with customers each day
Education
Universidad Del Valle De MexicoMexico City
Bachelor of Science from Biomedical Engineering
08.2021 - Current
ITESM CCMMexico City
High School Diploma
05.2013 - 05.2016
Skills
C Sharp
Timeline
SERVICE DESK AGENT
EXACTLY IT
02.2022 - 01.2023
Universidad Del Valle De Mexico
Bachelor of Science from Biomedical Engineering
08.2021 - Current
SERVICE DESK AGENT
COMPUCOM MÉXICO
02.2021 - 07.2021
BIODESCONTAMINATION SCHOLAR
SANIEREN TECH
08.2020 - 01.2021
SERVICE DESK AGENT
COMPUCOM MÉXICO
05.2019 - 12.2019
ITESM CCM
High School Diploma
05.2013 - 05.2016
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