Alejandro Marroquin Alvarez
CEO
Mexico
Summary
Results-driven Director with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
CEO
Grupo ampm
CDMX
01.2018 - Current
- Handling of workforce with more than 5,500 employees.
- Establishment of strategic Business Plan to convert business from mail delivery to last mile specialized parcel business.
- Creation of new executive committee, with required abilities to face all new challenges.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Restructuring of due portfolio making it high-yielding one.
- Opening of International Markets.
- Establishment and follow up of Budget according to Business Plan.
- Opening of new and 3-year coverage plan in whole country.
- Process Optimization and strict control over expenses, reducing and saving over de 100 million Pesos per year.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
General Manager
MYM
CDMX
01.2016 - 12.2017
- Direct report to president of group and investment funds.
- Handling of over-1,000 employee work force.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Planning, execution and follow up of corporate strategies.
- SAP Implementation.
- Design of TMS.
- Structure fitting according to corporate needs.
- Restructuring of due portfolio in order to make it high-yielding one.
- 100% Budget accomplishment according to Business Plan.
- Over 40% in EBITDA.
- Creation of indicator control area.
- Establishment of indicators goals, and control frames.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
General Manager of Delivery Division
Grupo ampm
CDMX
03.2009 - 12.2015
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
- Head of over 4,000 employee workforces.
- Establishment of Strategies and Business Plan.
- Establishment of Budget according to Business Plan.
- Attraction of new clients, improving annual sales 30%.
- More than 50% increase of EBITDA.
- Consolidation of operating status of Company, resulting in Best Delivering Company award by clients.
- Opening of more than 55 offices and distribution centers.
- Creation and automatization of processes, standardizing operation.
- Establishment of indicators and goals for each area of business.
- Creation of highly efficient work teams, forming important leaders for organization.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Saved $150 million pesos by implementing cost-saving initiatives that addressed long-standing problems.
Operation and Subsidiary Corporate Manager
Grupo ampm
CDMX
07.2005 - 03.2009
- Design of operating and control systems to work online in web atmosphere.
- Implementation of GPS technology for control of deliveries which was prized by Triangle at “World Mail Awards” as best Technological Innovation, competing against all mails of world, including DHL, UPS, FEDEX etc.
- Starting operations at various cities within Mexican Republic, reaching less-than 90 day- standardized stability process.
- Implementation of “5s” work philosophy in all facilities.
- ISO 9001/2000 Certification for mass delivery.
- Optimization of operations leading them to black tape in 90 days through up-grading and automatization of processes with Slim and efficient work lines.
- Collaborated with team members to achieve target results
HUB Operation Manager in Jalisco, Mexico
Grupo ampm
Guadalajara
06.2002 - 06.2005
- Led projects and analyzed data to identify opportunities for improvement.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Systematization of all processes, acquisition of technology and development of “In House” projects.
- Establishment of parameters, processes and required standards for opening of subsidiaries within country.
- Development of “Talent Seedbed”, through which 10 of most outstanding students at top universities are recruited for managerial positions.
- Changing from zero-follow up supervision culture to perfectly defined operating process for each one of areas with regular metrics.
- Development of global organizational systems, for most of previous methods were carried out with paper and pencil.
- Reduction from 90% to 0.05% in complaints.
- Led projects and analyzed data to identify opportunities for improvement
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Saved $50 millions MXN by implementing cost-saving initiatives that addressed long-standing problems
Branch Manager
Grupo ampm
Guadalajara
06.2001 - 06.2002
- Drove operational improvements which resulted in savings and improved profit margins.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Branch at which oversaw delivery of Government Projects, deliveries with proof of receipt, and Messenger rental to enterprises, mainly banking and telephone companies.
- Development of biggest Government Projects handled by Company, delivering 100% of circulation cards and 2% of payroll of State of Jalisco, reaching highest percentage of effectiveness and lowest percentage of complaints since this program started operations.
- Boosted sales and customer loyalty through incentive programs
- Launched new training program to boost employee skills and staff retention rate
- Maintained friendly and professional customer interactions
- Gathered and reviewed customer feedback to improve operations
- Resolved various issues impacting sales management and business operations
- Generated financial and operational reports to assist management with business strategy
Foreigners Operation Manager in Jalisco, Mexico
Grupo ampm
Guadalajara
05.2000 - 06.2001
- Archaic operation full of problems where millions of pieces were delivered 100% hand handled. All registries were written with pen and paper. Personally migrated all control and follow up systems to Excel, implementing integral follow up system for entries and deliveries with accurate, fast, and dynamic reporting system that helps analyze information and decision making.
- Training and development program of correspondents, (People who live in little towns and villages hired to distribute correspondence), courses given every 6 months, reducing delivery failures 80%.
- Widening coverage in state, reaching 99.9% efficiency in delivery of pieces, in innermost sites of state.
Sales Manager
AUTOFINANCIAMIENTO PLUSVALIA AUTOFINANCING
Guadalajara
01.1998 - 02.1999
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Establishment of sales channels, hiring right sales force, design and development of training programs, handling advertising budget, etc.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Improved sales 20% in less than year.
Public Relations Chief
UNIVERSIDAD PANAMERICANA (College)
Guadalajara
10.1993 - 01.1998
- Relationship with all heads of high schools of country.
- Organization and coordination of events such as concerts, Cultural nights, trials for sports scholarships, Academic contests for scholarships, luncheons, guided tours for prospect groups, etc.
- Handling of Expense Budget per year, achieving substantial savings.
- Fulfilled and exceeded annual enrollment quotas set by university.
- Started as career promoter, became area coordinator, and ended as department chief, which allowed to pay for fully degree.
Education
High Management Updating Program - Business Administration
IPADE
CDMX 03.2009 - 03.2010
D1 Program High Management - Business Administration
IPADE
Guadalajara 03.2003 - 03.2004
Bachelor of Science - Industrial Engineering
UNIVERSIDAD PANAMERICANA
Guadalajara 07.1993 - 12.1998
Skills
Business alliances
Organizational turnaround
Corporate leadership
Process improvements
Business Management
Operating budgets
Productivity performance
Organizational leadership
Negotiation
Strategic planning
Market understanding
Financial leadership
Timeline
CEO
Grupo ampm
01.2018 - Current
General Manager
MYM
01.2016 - 12.2017
General Manager of Delivery Division
Grupo ampm
03.2009 - 12.2015
High Management Updating Program - Business Administration
IPADE
03.2009 - 03.2010
Operation and Subsidiary Corporate Manager
Grupo ampm
07.2005 - 03.2009
D1 Program High Management - Business Administration
IPADE
03.2003 - 03.2004
HUB Operation Manager in Jalisco, Mexico
Grupo ampm
06.2002 - 06.2005
Branch Manager
Grupo ampm
06.2001 - 06.2002
Foreigners Operation Manager in Jalisco, Mexico
Grupo ampm
05.2000 - 06.2001
Sales Manager
AUTOFINANCIAMIENTO PLUSVALIA AUTOFINANCING
01.1998 - 02.1999
Public Relations Chief
UNIVERSIDAD PANAMERICANA (College)
10.1993 - 01.1998
Bachelor of Science - Industrial Engineering
UNIVERSIDAD PANAMERICANA
07.1993 - 12.1998