Alejandro Natanael Casas Jaime
León
Summary
Multidisciplinary professional with extensive training in logistics and medical interpretation, excelling in high-demand operational environments and sensitive healthcare contexts. Proven ability to solve complex problems under pressure while effectively coordinating multicultural teams and adapting to dynamic scenarios. Recognized for a commitment to ethical integrity, strategic thinking, and operational excellence, ensuring optimal outcomes in challenging situations. Strong asset in fostering collaboration and driving efficiency across diverse settings.
Overview
3
3
years of professional experience
Work History
Medical interpreter
AMN Language Services
08.2024 - Current
- Interpreted complex medical terminology for patients, ensuring accurate understanding of diagnoses and treatments.
- Facilitated effective communication between patients and healthcare providers in diverse medical settings.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations during all interactions.
- Followed ethical codes to protect confidentiality of patient medical information.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Interpreter
Human Quality
11.2023 - 07.2024
- Interpreting services for customer service industry (insurance companies, 911, Police and Fire department).
- Facilitated clear communication between clients and service providers in multilingual environments.
- Interpreted complex legal and medical terminology accurately during client consultations.
- Enhanced cultural competence among staff by providing insights into diverse linguistic backgrounds.
- Maintained message content, tone, and emotion as closely as possible.
Healthcare Customer Service Representative
Rocinante CC
01.2023 - 07.2023
- Utilized CRM software to track leads and maintain accurate records of client interactions.
- Coordination across various clinics in California, encouraging patients to take advantage of their healthcare system.
- Conducted outreach to prospective clients, scheduling appointments for sales representatives.
- Assisted patients with appointment scheduling, enhancing access to medical services and improving satisfaction rates.
- Managed inbound healthcare inquiries, ensuring timely and accurate responses to patient concerns.
Event Staff Member
Artefacto
08.2024 - 08.2024
- Coordinated event logistics, ensuring all materials and equipment were prepared for successful execution.
- Assisted in setting up and dismantling event spaces, adhering to safety protocols and timelines.
- Provided excellent customer service, addressing inquiries and resolving issues promptly during events.
- Collaborated with team members to maintain cleanliness and organization of event areas throughout operations.
Education
Bachelors Degree - Logistics
Universidad Humani Mundial
León, Guanajuato04.2026
Colegio Hidalgo APG
León, Guanajuato07.2023
Skills
- Strategic Thinking
- Logistics Data Analysis
- Reverse Logistics and Sustainability
- Problem Solving Under Pressure
- Effective Communication
- Language fluency
- Time management
- Attention to detail
- Flexible and adaptable
Accomplishments
- Acknowledgement as Head President of Student Council at my university.
- Cambridge and TOEFL certifications.
- Graduated with honors from high school.
LANGUAGES
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Event Staff Member
Artefacto
08.2024 - 08.2024
Medical interpreter
AMN Language Services
08.2024 - Current
Interpreter
Human Quality
11.2023 - 07.2024
Healthcare Customer Service Representative
Rocinante CC
01.2023 - 07.2023
Bachelors Degree - Logistics
Universidad Humani Mundial
Colegio Hidalgo APG