Alejandro Niño

Responsible for delivering exceptional customer service to all Mexico-based clients of Morbern Inc. by providing proactive service delivery and resolving client queries related to quality assurance and supply chain. Focused on developing and maintaining strong client relationships to achieve high levels of satisfaction, extending the support experience across all operations in Mexico, and contributing to the overall success of our organization.

• Managed high-stress situations professionally, resolving disputes with Tier 1 clients.
• Addressed customer complaints empathetically, boosting loyalty and repeat business.
• Built rapport through active listening, enhancing retention and feedback.
• Led quarterly service meetings to review performance and set goals.
  Resolved escalated issues, reinforcing service excellence.
• Met service level guidelines, handle time, and productivity.
• Cross-trained and supported other managers.
• Reduced quality sorting inconsistencies and trained on best practices.
• Calculated order totals, updated accounts, and managed inventory.

Leader of Customer Service Representatives for North and Central Mexico, ensuring quality and efficiency in corporate transactions. Strengthened client and vendor relationships to boost satisfaction and loyalty addressing customer complaints, and developed strategies to meet client production requirements.

• Developed and led quality assurance sorting teams for accurate assessments.
• Primary contact for internal stakeholders, clients, and vendors in Mexico, aligning expectations and performance.
• Resolved inquiries from Honda, Ford, and GM Tier 2 and 3 clients on vinyl quality and logistics, ensuring timely solutions.
• Troubleshot and resolved product and service issues promptly.
• Maintained detailed customer interaction records for follow-up.
• Coordinated with cross-functional teams to enhance customer satisfaction.
• Turned negative feedback into positive testimonials through negotiation.
• Expedited urgent orders with logistics coordination.
• Educated customers on billing, payment, and support policies.
• Managed replacement of damaged or missing products.
• Calculated order totals, updated accounts, and managed inventory.
  

• Participated in and organized Communal Land Boards with federal state staff to review opportunities, federal programs, and annual budgets, staying current on industry best practices and emerging trends.
• Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
• Monitored Communal lands decisions by competent authorities to ensure timely execution of judgments.
• Maintained safety in high-stress situations by diffusing conflicts and providing clear instructions.