Office
Alejandro Rivas Cortes
Mexico
Summary
Dynamic and results-oriented professional with a proven track record in delivering exceptional customer service and technical support. Possessing a blend of technical expertise and interpersonal skills, adept at resolving complex issues efficiently while ensuring utmost client satisfaction. Proficient in utilizing innovative tools and strategies to streamline processes and enhance customer experiences. Strong communicator with the ability to collaborate effectively across teams to drive continuous improvement and exceed organizational goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
General Virtual Assistant
Wing Virtual Assistant
10.2023 - 01.2024
- Assisted in event planning from concept development through execution ensuring successful outcomes aligning with client expectations.
- Ensured data accuracy by performing thorough proofreading of documents before submission or distribution.
- Safeguarded sensitive information with discretion when dealing with confidential matters involving clients or company personnel.
- Liaised between key stakeholders within outside organization facilitating clear effective communication maintaining positive working relationships.
Customer Service Representative
Call Center Services International
08.2022 - 9 2023
- Resolved concerns with products or services to help with retention and drive sales.
- Conducted surveys to determine customer opinion of products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Financial Advisor
Grupo Financiero Inbursa
02.2020 - 03.2021
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
Real Estate Agent
Desarrollo Romol CASAMAX
07.2019 - 11.2019
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Negotiated, facilitated and managed real estate transactions.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Customer Service Representative/Technical Support Representative
TTECH
08.2017 - 10.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts and loyalty programs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
High School Diploma -
Colegio De Bachilleres #26
Mexico City 06.2013 - 07.2016
Skills
Appraisal procedures
Buyer contracts
Property tours and inspections
Presenting
Client-oriented
Marketing and promotions
Lending
- Paperwork Processing
- Account updating
- Complaint resolution
Software
CRM
Timeline
General Virtual Assistant
Wing Virtual Assistant
10.2023 - 01.2024
Customer Service Representative
Call Center Services International
08.2022 - 9 2023
Financial Advisor
Grupo Financiero Inbursa
02.2020 - 03.2021
Real Estate Agent
Desarrollo Romol CASAMAX
07.2019 - 11.2019
Customer Service Representative/Technical Support Representative
TTECH
08.2017 - 10.2018
High School Diploma -
Colegio De Bachilleres #26
06.2013 - 07.2016
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