Alejandro Sosa Rodriguez
Food Chemistry
Villas Del Alamo
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Telephone Agent for Credit Cards
Teleperformance
10.2023 - 04.2024
- Ensured accurate data entry during each call, minimizing errors and enhancing overall workflow efficiency.
- Improved customer satisfaction by providing timely and efficient assistance to callers.
- Maintained detailed records of customer interactions, updating account information as needed for future reference.
- Utilized comprehensive product knowledge to address caller inquiries accurately.
- Made average of 95 outbound and inbound calls per day
Quality Assurance Analyst
Grupo Modelo
01.2023 - 08.2023
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Provided expert advice on risk management strategies based on years of experience in various types of software development environments.
- Implemented automated testing solutions to reduce manual effort, increasing overall efficiency within the QA team.
- Contributed to seamless project handoffs between teams by providing clear documentation of testing results and recommendations for improvements.
Education
Bachelor of Science - Food Chemistry
Universidad Autonoma Del Estado De Hidalgo
Pachuca, Hidalgo, Mexico 05.2001 -
Skills
Time Management
Goal-Oriented
Call Control
Customer Service
Active Listening
Timeline
Telephone Agent for Credit Cards
Teleperformance
10.2023 - 04.2024
Quality Assurance Analyst
Grupo Modelo
01.2023 - 08.2023
Bachelor of Science - Food Chemistry
Universidad Autonoma Del Estado De Hidalgo
05.2001 -