Summary
Overview
Work History
Education
Skills
Timeline
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Alejandro Sosa Rodriguez

Alejandro Sosa Rodriguez

Food Chemistry
Villas Del Alamo

Summary

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Telephone Agent for Credit Cards

Teleperformance
10.2023 - 04.2024
  • Ensured accurate data entry during each call, minimizing errors and enhancing overall workflow efficiency.
  • Improved customer satisfaction by providing timely and efficient assistance to callers.
  • Maintained detailed records of customer interactions, updating account information as needed for future reference.
  • Utilized comprehensive product knowledge to address caller inquiries accurately.
  • Made average of 95 outbound and inbound calls per day

Quality Assurance Analyst

Grupo Modelo
01.2023 - 08.2023
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Provided expert advice on risk management strategies based on years of experience in various types of software development environments.
  • Implemented automated testing solutions to reduce manual effort, increasing overall efficiency within the QA team.
  • Contributed to seamless project handoffs between teams by providing clear documentation of testing results and recommendations for improvements.

Education

Bachelor of Science - Food Chemistry

Universidad Autonoma Del Estado De Hidalgo
Pachuca, Hidalgo, Mexico
05.2001 -

Skills

Time Management

Timeline

Telephone Agent for Credit Cards

Teleperformance
10.2023 - 04.2024

Quality Assurance Analyst

Grupo Modelo
01.2023 - 08.2023

Bachelor of Science - Food Chemistry

Universidad Autonoma Del Estado De Hidalgo
05.2001 -

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Alejandro Sosa RodriguezFood Chemistry