Alejandro Tello Sansores
Mechatronic Engineer
Coacalco
Summary
Results-driven IT professional seeking leadership roles in technology management, with expertise in overseeing complex IT projects and driving innovation. Known for strong team collaboration and delivering outcomes in dynamic environments, with skills in network administration and IT strategy development.
Overview
13
13
years of professional experience
2
2
Languages
Work History
IT Manager
Amazon
02.2022 - Current
- Lead a team of IT professionals to optimize infrastructure for high availability, performance, and security.
- Oversee strategic planning and execution of IT projects, including technology deployments and system upgrades.
- Implement IT policies and best practices to enhance operational efficiency.
- Collaborate with cross-functional teams to align IT initiatives with business objectives.
- Manage budgeting and procurement for IT resources, ensuring cost efficiency and reliability.
- Ensure continuous monitoring and proactive troubleshooting to minimize downtime..
- Drive integration of emerging technologies to meet evolving organizational needs.
IT Support Engineer
Amazon
01.2019 - 02.2022
- Provided expert technical support for IT infrastructure, resolving hardware, software, and network issues to ensure smooth operations.
- Managed and optimized critical IT systems for performance and reliability across multiple platforms.
- Specialized in system builds and server setups, facilitating the integration of new technologies.
- Assisted in deploying technology solutions, contributing to seamless project launches.
- Proactively monitored system health, identifying and addressing potential issues to maintain stability.
- Collaborated with teams to troubleshoot complex challenges and deliver timely resolutions in a fast-paced environment.
Incident & Problem Manager
Ericsson
04.2017 - 09.2019
- Led incident and problem management processes for rapid resolution of high-impact issues, minimizing disruptions.
- Coordinated cross-functional teams for root cause analysis and implemented preventative measures to reduce recurrence.
- Managed post-incident reviews, reporting findings and driving corrective actions to enhance system reliability.
- Ensured clear communication during major incidents, maintaining service levels and aligning with business goals.
RAN Tier I Team Lead, Ticket Management Team Lead,
Ericsson
09.2011 - 05.2017
- Led 1st level operations teams in monitoring and troubleshooting radio base stations, optimizing uptime and performance across multi-vendor sites.
- Managed large-scale events and proactive maintenance for swift issue resolution and minimal downtime.
- Streamlined ticket management to reduce idle times and mean time to repair (MTTR), enhancing NOC efficiency and service delivery.
- Worked with CDMA, EVDO, LTE, and iDEN technologies to support RAN, CORE, and backhaul transport across various projects.
- Collaborated with fix agents and LEC providers to resolve issues and ensure optimal network performance.
Education
University Degree - Mechatronic Engineering
UNITEC
Mexico 05.2001 -
Skills
Team collaboration
Risk management
IT infrastructure
Change management
Project planning
Problem-solving
Timeline
IT Manager
Amazon
02.2022 - Current
IT Support Engineer
Amazon
01.2019 - 02.2022
Incident & Problem Manager
Ericsson
04.2017 - 09.2019
RAN Tier I Team Lead, Ticket Management Team Lead,
Ericsson
09.2011 - 05.2017
University Degree - Mechatronic Engineering
UNITEC
05.2001 -
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon