Alejandro Valdez Mendoza
Playa Del Carmen
Summary
Highly skilled Sales and Service Manager with broad background in diverse industries. Proven record of improving customer satisfaction, sales growth and team performance through strategic planning and proactive problem-solving. Strengths include relationship building, staff training, product knowledge and goal setting. Past roles have led to significant improvements in operational efficiency and bottom-line results. Dynamic and successful at applying skills in busy environments.
Overview
12
12
years of professional experience
Work History
Sales and Service Manager
Delta National Administration LLC
01.2022 - 01.2024
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Construction Manager
Quality Striping and Sealcoat
09.2015 - 07.2021
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Communicated daily with vendors to keep project fully operational.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Verified completed projects met approved time, quality, and cost estimates.
- Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
- Managed procurement processes for timely delivery of materials while minimizing costs, ensuring smooth project execution.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Assistant Store Manager
Stripes Convenient Stores
08.2013 - 07.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Call Center Representative
Sitel Capital One Department
01.2012 - 07.2013
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Associate of Business Administration - Business Administration And Management
Devry University
Arizona05-2018
High School Diploma -
Lakeview High School
Texas05-2008
Skills
- Client acquisition
- Sales operations
- Sales Presentations
- Handling Escalations
- Project Management
- Complaint resolution
- Quality Assurance
- Talent Development
- Account Management
- Call Monitoring
- Customer Service
- Team Building and Leadership
- New Hire Training
- Time Management
- Staff Management
- Staff Training
- Cash Handling
- Employee Scheduling
- Sales proficiency
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Sales and Service Manager
Delta National Administration LLC
01.2022 - 01.2024
Construction Manager
Quality Striping and Sealcoat
09.2015 - 07.2021
Assistant Store Manager
Stripes Convenient Stores
08.2013 - 07.2015
Call Center Representative
Sitel Capital One Department
01.2012 - 07.2013
Associate of Business Administration - Business Administration And Management
Devry University
High School Diploma -
Lakeview High School
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