Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Alejandro Valencia

Degree In International Business
Guadalajara, Jalisco

Summary

Dynamic Sales Support Manager with a proven track record at Quantum, adept at problem-solving and team leadership. Spearheaded a successful CRM migration, enhancing data accuracy and efficiency. Proficient in Salesforce CRM, I leverage critical thinking to drive sales metrics and maximize business opportunities, consistently delivering impactful results.


Overview

11
11
years of professional experience
9
9
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Sales Support Manager

Quantum
06.2024 - Current
  • Developed solutions to sales challenges and maximized business opportunities.
  • Championed the adoption of new technology tools within the department to streamline communication and enhance overall productivity.
  • Played a crucial role in closing high-value deals by providing data-driven insights and targeted recommendations to the sales team.
  • Spearheaded a successful CRM system migration project that improved data accuracy, reporting capabilities, and overall efficiency within the department.

Sales Support Representative

Quantum
10.2022 - 06.2024
  • Prepare customer pricing and proposals for identified opportunities.
  • Initiate and coordinate the processing of purchase orders.
  • Ensure that purchase orders are legitimate by verifying data, pricing; obtaining revised orders if required.
  • Track sales shipments, deliveries, billing, and backlog activities, providing internal sales reports when required.
  • Respond to external/internal inquiries regarding status of orders and resolve customer order difficulties.
  • Process other transactions (credit memos, exchanges, replacements)
  • Interface daily with internal business colleagues (Finance, Sales Teams, Logistics, Product Management, etc.)
  • Respect internal SLAs and constantly strive to meet targets.

Catalog & Sales Support Management

HP Inc.
01.2018 - 10.2022
  • Acts as first point of contact for regular, on- going customer accounts on daily operational matters.
  • Resolves operational issues that may arise from end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
  • Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as relate to customer support.
  • Compile reports and analyze data to determine trends, opportunities and identify necessary changes to processes or procedures.
  • Managed time efficiently in order to complete all tasks within deadlines.

CSR (Customer Service Representative)

Farrera Asociados, S.C.
12.2016 - 01.2018
  • Management of strategic clients and in charge of keeping them up to date
    End to End process being the point of contact between logistics, finance, warehouse and end user.
    Entry of system orders for Latin America, as well as process and delivery of them.
    Billing and loading invoices to the end user portals.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Sales Agent.

Teleperformance
01.2014 - 12.2016
  • Keep customers up to date billing with the best customer service.
  • Create an engagement environment to can make new sales.
  • Offer all existing and new products in each call using different sales closures.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Achieved top performer status within the company due to consistent high sales numbers.

Education

Bachelor of International Business Economics - Business Administration

CUCEA
Zapopan, Jalisco
02.2012 - 06.2017

Technologist in Electronic Development - Electronics Technology

CETI
Tonala, Jalisco
08.2007 - 07.2011

Skills

Efficiently organized

ERP system tracking

Problem-solving

Team leadership

Driven professional

Critical thinking

Sales metrics tracking

Proficient in Salesforce CRM

Software

Microsoft Office (Word, Power Point, Outlook, Excel Advanced)

Eclipse

Microsoft Dynamics CRM

SAP SE, SAP S4 Hannah

Power BI

Salesforce CRM

Oracle E-business Suite

D365 ERP

Certification

2021 Accelerated Development Program "Excellence in Customer Orientation & Collaboration"

Timeline

Sales Support Manager

Quantum
06.2024 - Current

Sales Support Representative

Quantum
10.2022 - 06.2024

2021 Accelerated Development Program "Excellence in Customer Orientation & Collaboration"

10-2021

Catalog & Sales Support Management

HP Inc.
01.2018 - 10.2022

CSR (Customer Service Representative)

Farrera Asociados, S.C.
12.2016 - 01.2018

Sales Agent.

Teleperformance
01.2014 - 12.2016

Bachelor of International Business Economics - Business Administration

CUCEA
02.2012 - 06.2017

Technologist in Electronic Development - Electronics Technology

CETI
08.2007 - 07.2011

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Alejandro ValenciaDegree In International Business