Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
Supervisor of Operations
Starbucks
04.2023 - 05.2024
Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Education
Digital Systems Technician -
National Polytechnic Institute (IPN)
05.2001 -
Certification in English -
Autonomous University of Zacatecas.Language Center
05.2001 -
Skills
English Fluency
Grammar principles
Team Collaboration
Text Analysis
Business English
Customer Service
Quality Control
Data Entry
Multitasking and Organization
Timeline
Supervisor of Operations
Starbucks
04.2023 - 05.2024
Digital Systems Technician -
National Polytechnic Institute (IPN)
05.2001 -
Certification in English -
Autonomous University of Zacatecas.Language Center