Experienced IT and Administrative professional with over 8 years of experience in software development and network administration as well as executive support and office management.
Seeking an ever growing role in a dynamic organization where I can apply my technical and customer support skills
Overview
8
8
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Help Center Representative
Globalization Partners
Remote
01.2022 - Current
Handled 80+ customer Interactions/ Tickets per day, providing detailed, personalized and friendly service
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Gained extensive knowledge in data entry, analysis and reporting.
Identified issues, analyzed information and provided solutions to problems.
Worked flexible hours across night, weekend and holiday shifts.
IT Support Technician L2
CompuCom
Mexico City
01.2015 - 12.2021
Helped manage an small team, increased problem/ resolution rate, fulfilled client and company's needs, provided feedback to analysts
Computer support: including operating systems, Windows, Ubuntu, Manjaro, hardware components, and advanced troubleshooting techniques. Office applications: such as Microsoft Office, Google Workspace, or LibreOffice, including word processing, spreadsheet management, and presentation creation.
Digital citizenship and online safety: including responsible online behavior, privacy and security, and avoiding online scams and malicious content.
Network architecture: Understanding the basic components of computer networks, such as routers, switches, firewalls, and access points.
Cloud computing: Understanding cloud computing concepts, as well as cloud-based services such as Amazon Web Services (AWS) and Microsoft Azure.
Freelance Computer Technician
Self-employed
01.2012 - Current
Mobile Devices, Computers, Hardware, Software, support and procurement for micro enterprises, freelancers and home users.
Tested and installed motherboards, processors, and graphics cards on desktops and laptops.
Linked computers to network and peripheral equipment.
Education
BBA - International Business
Universidad Del Estado De Mexico
07.2015 - Current
Associate of Applied Science - Microcomputers
Centro De Computación Professional De México
01.2010 - 02.2013
Skills
MultitaskingAdaptability to changeCustomer serviceQuick familiarization with systems and technologyEvaluation and selection of chosen suppliers using criteria such as quality, price, delivery, and sustainabilityPreparation and update of reports, records, and pricing lists