Alejandro Alvarado
Summary
- Experienced IT and Administrative professional with over 8 years of experience in software development and network administration as well as executive support and office management.
- Seeking an ever growing role in a dynamic organization where I can apply my technical and customer support skills
Overview
8
8
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Help Center Representative
Globalization Partners
Remote
01.2022 - Current
- Handled 80+ customer Interactions/ Tickets per day, providing detailed, personalized and friendly service
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
IT Support Technician L2
CompuCom
Mexico City
01.2015 - 12.2021
- Helped manage an small team, increased problem/ resolution rate, fulfilled client and company's needs, provided feedback to analysts
- Computer support: including operating systems, Windows, Ubuntu, Manjaro, hardware components, and advanced troubleshooting techniques. Office applications: such as Microsoft Office, Google Workspace, or LibreOffice, including word processing, spreadsheet management, and presentation creation.
- Digital citizenship and online safety: including responsible online behavior, privacy and security, and avoiding online scams and malicious content.
- Network architecture: Understanding the basic components of computer networks, such as routers, switches, firewalls, and access points.
- Cloud computing: Understanding cloud computing concepts, as well as cloud-based services such as Amazon Web Services (AWS) and Microsoft Azure.
Freelance Computer Technician
Self-employed
01.2012 - Current
- Mobile Devices, Computers, Hardware, Software, support and procurement for micro enterprises, freelancers and home users.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops.
- Linked computers to network and peripheral equipment.
Education
BBA - International Business
Universidad Del Estado De Mexico
07.2015 - Current
Associate of Applied Science - Microcomputers
Centro De Computación Professional De México
01.2010 - 02.2013
Skills
Multitaskingundefined
Timeline
Help Center Representative
Globalization Partners
01.2022 - Current
BBA - International Business
Universidad Del Estado De Mexico
07.2015 - Current
IT Support Technician L2
CompuCom
01.2015 - 12.2021
Freelance Computer Technician
Self-employed
01.2012 - Current
Associate of Applied Science - Microcomputers
Centro De Computación Professional De México
01.2010 - 02.2013
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