Alejandro Gutierrez

• Designing prompts to train state-of-the-art AI models trough RLHF training
• Training AI systems by creating advanced Python requests in order to make the model fail, then training the model by crafting a perfect response based on client requirements.
• Understanding the model behaviors under high-complexity prompts based on cognitive tasks and improve the response manually.
• Training AI models for multi-language purpose in order to give more natural, readable, and reliable answers to improve the overall satisfaction of the final users.
• Consistently met client expectations by delivering high-quality engineering AI Solutions.

Senior Developer + Production Support Consultor. BAC Bank application for handlingdisputes (Issuer and Acquirer banks from VISA, AMEX, and Mastercard)

• Designed flows to organize financial sensitive banking data from large clients.
• Optimized BAC Bank application for handling disputes with scope +6 countries.
• VISA, AMEX, and MasterCard integrations with external REST services using Pega System PRPC V8.
• Led efforts to standardize development processes across teams, fostering a more cohesive working environment and promoting best practices adoption.
• Deployments to production with extended number of users.
• Conducted regular system audits, identifying vulnerabilities on the flows and fixing them.

Upgraded Contact Centre on Scotiabank's System with PEGA CRM CSFS ( "Customer Service for Financial Services") and Pega Call ( used to receive calls on Contact Centre System + Avaya Telephony).

• Leading a group of 3 mid developers.
• Scope over 3 countries.
• CRM task creations.
• Production support.