Alejandro Israel Medina Gutierrez
Summary
Senior-level IT executive with successful 23 year career working for large scale organizations. Strong abilities modeling organizations and leading complex IT projects with deep experience in Infrastructure, IT Operations and BPO Services. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. IT Global Manager
Distribuidora Comercial JAFRA
Querétaro City, Querétaro, Mexico
10.2019 - Current
- Improved global manufacturing IT infrastructure by streamlining processes and implementing cutting-edge technologies.
- Managed cross-functional teams for successful deployment of large-scale IT projects.
- Collaborated with executive leadership on strategic planning initiatives regarding technology investments and long-term goals.
- Oversaw vendor relationships, negotiating contracts for cost-effective solutions and seamless integration within existing systems.
- Standardized IT policies across all departments, fostering a cohesive organizational approach to technology usage and management.
- Develop and manage the department's budget, optimizing resource allocation.
Head of Infrastructure
Cognizant Technology Solutions, CTS
Mexico City, Mexico
01.2015 - 10.2019
- Responsible for overall delivery in Mexico projects related with Infrastructure, Operations, and BPO Services (Service Desk, Field Services, EUC y Asset Management.)
- Managed a team of 130+ people across 4 countries, Mid-Level executives and below, being responsible for performance management and career development of the team members.
- Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
- Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
- Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
- Managed vendor relations proactively, negotiating contracts beneficially for both parties involved.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
Director of Operations
Corporacion JuVaCa
Mexico City, Mexico
01.2013 - 01.2015
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Set and track key performance indicators (KPIs) to measure the effectiveness and efficiency of the services.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
General Manager
Mision Critica 911
Mexico City, Mexico
01.2011 - 01.2013
- Provide leadership and vision for the entire organization
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Service Delivery Manager
Grupo Mass
Mexico City, Mexico
01.2009 - 01.2011
- Enhanced service delivery by developing and implementing efficient processes.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
- Reviewed contractual agreements, verifying that all terms were accurately reflected in SLAs.
- Managed resources effectively to maintain optimal staffing levels while minimizing costs associated with workforce planning.
- Improved service quality by consistently monitoring SLA compliance and implementing corrective actions.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
Education
Computer Administrative Degree -
Universidad de Negocios ISEC
01.2001
Skills
- Leadership
- Human Resources Management
- Stakeholder Engagement
- Change Management
- Process Improvement
- Performance Metrics
- Strategic Planning
- IT Service Management
- Budgeting and Forecasting
- Project Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Intermediate (B1)
personal information
Date of Birth: 09/01/76
Certification
ITIL V3 Foundation
Timeline
Sr. IT Global Manager
Distribuidora Comercial JAFRA
10.2019 - Current
Head of Infrastructure
Cognizant Technology Solutions, CTS
01.2015 - 10.2019
Director of Operations
Corporacion JuVaCa
01.2013 - 01.2015
General Manager
Mision Critica 911
01.2011 - 01.2013
Service Delivery Manager
Grupo Mass
01.2009 - 01.2011
Computer Administrative Degree -
Universidad de Negocios ISEC