ALEJANDRO IVAN CRUZ TLAXCA
Property Management Coordinator
SAN AGUSTÍN TLAXIACA
Summary
Seeking an opportunity in a company where I can utilize my organizational skills and knowledge background, with my ability to work well with people, which will allow me to work personally and professionally.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Property Management Assistant
Evernest
06.2024 - 09.2025
- Assigned work orders to the right technician or vendor describing what exactly is needed.
- Followed up work orders to ensure timeliness.
- Scheduled and communicated with tenants for access to property, updates, and questions ensured all details are complete: photos, notes, and availability.
- Reviewed and completed work order details, including notes, photos, and documentation.
- Assigned tasks, managed schedules, and coordinated multiple priorities effectively.
- Maintained clear communication with tenants, technicians, and vendors to ensure smooth operations.
- Proactively identified issues, resolved problems, and followed up to keep projects on track.
- Promptly responded to tenant complaints and concerns for over 450 properties.
IT Service Desk Analyst
DHL
07.2016 - 05.2023
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users workflows.
- Delivered customer support and service assistance to clients across the United States.
Teletech
09.2012 - 01.2016
- - Provided customer support service assistance to people in the United States
- - Upgrades and upsells of Internet, phone and cable service
Education
College Degree - Administration
Skills
Strong Communication – Clear, professional, and approachable when dealing with tenants, owners, and vendors
Problem-Solving Ability – Handles maintenance issues, disputes, or emergencies calmly and efficiently
Organization & Time Management – Keeps track of multiple properties, schedules, and deadlines without missing details
Negotiation Skills – Works effectively with contractors, vendors, and tenants to achieve fair and cost-effective outcomes
Customer Service Mindset – Builds trust and positive relationships by being responsive and attentive to client and tenant needs
undefinedTimeline
Property Management Assistant
Evernest
06.2024 - 09.2025
IT Service Desk Analyst
DHL
07.2016 - 05.2023
Teletech
09.2012 - 01.2016
College Degree - Administration
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