
Results-driven Talent Acquisition Manager offering 11+ years in achieving positive human resources results for startups and large companies. Articulate negotiator skillful in supporting competitive company growth by sourcing and recruiting top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Proven track record of developing and executing innovative strategies for talent management and employee engagement.
• Responsible for ensuring quality thresholds and KPIs are met, client satisfaction targets are achieved, and that recruiting drives successful results for our clients in different industries, by monitoring quality assurance and work performance metrics, ensuring that the team meets call volume goals, and conducting quality assurance audits for the team.
• Managed a remote team (US, UK, FRA, GER, MX, BRA) ensuring that productivity, data integrity, account profitability, and customer satisfaction are always priorities by utilizing team members' strengths and holding them accountable for their deliverables.
• Used hiring forecasts and productivity targets, to determine what resources are needed to achieve delivery targets and make changes as needed.
• Administered and changed workflows, data, and processes to ensure that outputs met or exceeded standards.
• Collaborated with Sourcing CoE, Performance, and BI teams to complete diverse projects and resulting in 97% of goals being met.
• Worked with a shared hr service center to align data on payroll, bonuses, and processes for US, Mexico, and Brazil.