Summary
Overview
Work History
Education
Skills
Timeline
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Alejandro Sandoval

San Diego, CA

Summary

Passionate learner seeking to maintain a full-time position that offers professional challenges utilizing excellent customer service, interpersonal and problem-solving capabilities. Skilled in working under pressure and focused on providing unmatched support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

5
5
years of professional experience

Work History

Account Manager Trainee

Hilti
09.2023 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Performed live demonstrations of Hilti products to enhance sales.
  • Managed inventory control, cash control, and store opening and closing procedures.

Relationship Banker

Bank Of America
08.2022 - 09.2023
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Opened checking, savings, credit cards, and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Balanced teller drawers and ATM cash.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Educated customers on online banking and mobile banking applications.
  • Verified customer identity and reviewed documentation for accuracy.
  • Using Bank of America information systems, recorded and documented customer interactions, details of inquiries, complaints and actions taken.
  • Resolved escalated customer contacts through polite and professional communication.

Business Administration Intern

Soccer Shots East County, LLC
02.2019 - 08.2019
  • Oversaw and tracked Federal and State compliances for employees at Soccer Shots.
  • Responsible for various operational duties: inventory, refunds, and client accounts.
  • Responsible for enrolling new customers into the program through the phone.
  • Responded to inquiries from callers seeking information.
  • Compiled and analyzed business data and trends in enrollment.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Positively impacted children through character building and soccer as an assistant coach.

Education

Bachelor of Science - Business Administration And Management

San Diego State University
San Diego, CA
05.2019

Skills

  • Bilingual, fluent in English and Spanish
  • Proficient in Microsoft Office
  • Cash handling experience
  • Inbound and outbound calling experience
  • Ability to adapt to change
  • Excellent customer service
  • Strong analytical and problem solving skills
  • Excellent time management
  • Excellent multitasking capability
  • Self-motivated and efficient

Timeline

Account Manager Trainee

Hilti
09.2023 - Current

Relationship Banker

Bank Of America
08.2022 - 09.2023

Business Administration Intern

Soccer Shots East County, LLC
02.2019 - 08.2019

Bachelor of Science - Business Administration And Management

San Diego State University

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Alejandro Sandoval