Edgar Alejandro Velasco Chavez
Professional Interpreter
Mexico City
Summary
Experienced bilingual professional with a strong background in customer service, technical support, and professional interpretation. Demonstrated skills in leadership, conflict resolution, and rapid problem-solving. Passion for traveling, music, sports, and training fuels drive to excel in the field of professional interpretation and economics. Committed to building a successful career in these areas, eager to leverage expertise and contribute to the growth and success of an organization.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
2
2
Languages
Work History
Interpreter L4
Human Quality
12.2023 - Current
- Delivering professional interpretation services, specializing in medical interpretation for diverse settings
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Floor Support
CCSI
11.2022 - 12.2023
- Provided guidance on product-related queries, specializing in banking institution services
- Handled supervisor-level calls, resolving escalated customer concerns efficiently
SME and Floor Trainer
Frontier Communications
08.2021 - 09.2022
- Managed onboarding and training for new hires in waves of 5 to 10 team members every two weeks
- Supervised new employees during the nesting phase, providing continuous feedback and support
- Prepared detailed reports and conducted bridge conferences with clients in the United States
- Achieved a 91% retention rate for new hires, increasing overall retention by 8%
- Evaluated new hires employees progress regularly, providing timely feedback for continuous improvement in their performance.
Education
Bachelor's Degree - Economics
Universidad Nacional Autónoma de México (UNAM)
Skills
Leadership and team management
Ability to work under pressure
Quick conflict resolution
Rapid learning adaptability
Cross-cultural communication
English and Spanish fluency
Client support
Timeline
Interpreter L4
Human Quality
12.2023 - Current
Floor Support
CCSI
11.2022 - 12.2023
SME and Floor Trainer
Frontier Communications
08.2021 - 09.2022
Bachelor's Degree - Economics
Universidad Nacional Autónoma de México (UNAM)
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