Edgar Alejandro Velasco Chavez
Síntesis profesional
Detail-oriented Operations and Quality Assurance professional with a proven track record of earning increased responsibilities through strong performance, process ownership, and operational excellence. Experienced in handling complex escalations, mentoring teammates, and maintaining high-quality standards in fast-paced environments. Currently expanding my analytical toolkit through SQL, data analysis, and AI-driven workflow optimization while pursuing a B.S. in Economics with a strong foundation in quantitative analysis and problem solving. Experience in quickly learning new processes, adapting to change, and contributing effectively across cross-functional teams.
Información general
2
2
Languages
5
5
years of professional experience
Experiencia laboral
Customer Support Associate | Shadower
DoorDash
12.2025 - Current
- Maintain consistent quality and performance metrics in a fast-paced, metrics-driven support environment, meeting SLA-based expectations.
- Selected as a Shadower to train and support new teammates during onboarding and complex workflows, reinforcing consistent process execution and quality standards.
- Guide teammates through complex customer situations and internal operational processes, applying strong attention to detail and problem-solving.
- Built practical, working knowledge of DoorDash products, tools, and internal operations through daily hands-on use.
Freelance Medical Interpreter (English–Spanish)
Propio Language Services
01.2024 - 12.2025
- Delivered real-time interpretation between patients and healthcare providers, requiring precision and accuracy under pressure.
- Maintained strict confidentiality and professional communication standards in sensitive, high-stakes conversations.
- Exercised fast, sound decision-making in time-sensitive interactions requiring close attention to detail.
Floor Support
CCSI
11.2022 - 12.2023
- Promoted to Floor Support, assisting agents with escalated and operationally complex requests.
- Maintained quality standards across floor operations and provided real-time guidance to teammates.
- Supported day-to-day operational continuity in a high-volume, fast-paced service environment.
Subject Matter Expert
TKM
08.2021 - 09.2022
- Promoted to Subject Matter Expert after approximately seven months based on performance and process knowledge.
- Supported agents on complex cases, ensuring accuracy and consistency in issue resolution.
- Led knowledge-sharing sessions and communicated real-time process updates to align team performance.
- Participated in, and at times led, operational bridges with US-based teams, strengthening cross-functional collaboration.
- Served as a go-to resource for troubleshooting and process questions across the floor.
- Frontier Communications account
Estudios
Bachelor's Degree - Economics
Universidad Nacional Autónoma de México
12-2026
Competencias
- Quality Assurance
Process Improvement
Data Analysis
SQL
Google Workspace
AI Prompt Engineering
Root Cause Analysis
Canva
Analytical Thinking
Attention to Detail
Amazon AWS, SFDC
Team Mentoring
Languages
English (C1)
Spanish (Native)
Analytical Projects
- Built and maintained business tracking dashboards for a photography business, monitoring sales, ROI, revenue trends, and overall performance to support decision-making.
- Currently developing SQL (PostgreSQL) skills through hands-on business case practice, focusing on data querying, validation, aggregation, and analytical problem solving.
- Leveraged AI tools (ChatGPT, Gemini, Claude) to streamline research, documentation, prompt engineering, workflow optimization, and knowledge management.
- Applied quantitative analysis and statistical reasoning through university coursework and independent projects to interpret datasets, identify trends, and support analytical decision-making.
Cronología
Customer Support Associate | Shadower
DoorDash
12.2025 - Current
Freelance Medical Interpreter (English–Spanish)
Propio Language Services
01.2024 - 12.2025
Floor Support
CCSI
11.2022 - 12.2023
Subject Matter Expert
TKM
08.2021 - 09.2022
Bachelor's Degree - Economics
Universidad Nacional Autónoma de México