Alejanrda Conde Lopez

• Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
• Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients..
• Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.

. • Supported spanish speakers living in the states, unable due to language barrier to understand medical diagnoses, medical check -ups, and medical prescriptions.

• Supported spanish speakers to understand their health insurance and choices for their benefits, such as benefits from Medicaid and Medicare.

• Supported spanish speakers to communicate during their medical appointments,medical and surgical procedures, physical therapy, mental health appointments, so they are able to understand their treatment, procedures and diagnosis.

• Offered interpretation services at immigration hearings, allowing clients to effectively communicate their concerns and needs to authorities.
• Handled multiple consecutive interpreting assignments with professionalism and attention to detail, meeting strict deadlines without compromising quality.
• Supported spanish speakers in interpreting and understanding legal documents, rights and procedures in court.
• Contributed to successful case outcomes by accurately conveying witness testimonies and expert opinions during trials.

• staff operations supervision
• Oversaw daily operations of the LOB, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• teamwork.
• constant skill evaluation.

* Customer retention specialist for corporate in Texas, USA.
• Sales of electrical services by contract.

• customer service
• Customer data management.
• constant skills evaluation

• Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.

• Translated documents from [Language] to [Language].
• Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
• Worked with other translators to facilitate real time conversations.
• Applied cultural understanding to discern specific meanings beyond literal written words.
• teamwork