Alessandra Almada
San Diego
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Focused on supporting team success and achieving positive results
Overview
6
6
years of professional experience
Work History
Model
Venus Models
Tijuana
06.2019 - Current
- Advertised products and services in TV commercials.
- Modeled designer clothing during runway fashion shows.
- Attended photoshoots and modeled garments for catalogues, magazines, websites, and other print media.
- Maintained a positive attitude while working long hours under challenging conditions at times.
- Attended casting calls, fittings, shows and shoots.
- Communicated effectively with clients and other professionals involved in projects to ensure successful outcomes.
- Promoted and showcased clothing, footwear, and other products.
Warehouse Administrator
Mad Engine
San Diego
01.2025 - 01.2025
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Performed regular cycle counts to verify accuracy of inventory records.
- Prepared detailed reports on daily activities including production volumes, defective parts.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Tracked shipment progress using various tools such as GPS tracking systems.
- Assisted in developing strategies for improving efficiency of daily operations.
Seasonal Sales Lead
Ugg
San Diego
10.2024 - 01.2025
- Listened to customer needs to identify and recommend best products and services.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Coached, developed and motivated team to achieve revenue goals.
- Set targets and developed initiatives for success.
- Resolved customer complaints regarding sales and service.
- Supervised cash register transactions to minimize errors or theft.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assessed inventory levels and restocked items as needed to maintain attractive displays.
- Managed a team of 10+ sales representatives, providing guidance and support.
Beauty Advisor / Clinique Laboratorist
Ulta Beauty
San Diego
09.2023 - 10.2024
- Achieved weekly and monthly sales targets consistently.
- Deliver product and service details to customers.
- Strategize to meet sales targets.
- Provided product knowledge and usage guidance related to skincare and cosmetics.
- Ensured boutique remained tidy and visually appealing for visitors.
- Provide weekly inventory audits
- Created a positive shopping experience for each customer through effective communication skills.
- Handled returns and exchanges according to company policies.
- Attended sales meetings to discuss strategies for increasing sales volume.
Seasonal Sales Lead
UGG
San Diego
11.2023 - 01.2024
- Assess customers needs and provide assistance and information on product features
- Consistently kept work areas neat and tidy, enhancing customer experience.
- Motivated staff to maintain superior client satisfaction.
- Ensure accurate product tag and label pricing, marking down merchandise when necessary
- Developed and implemented a successful sales strategy to increase revenue.
- Managed a team of 10+ sales representatives, providing guidance and support.
- Recognized security risks to properly handle situations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed cash register operations using POS system and processed sales and returns.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Sales Associate
Abercrombie & Fitch
San Diego
10.2021 - 08.2023
- Delivered exceptional customer service.
- Kept current with sales trends to enhance service and reach sales targets.
- Managed refunds, exchanges, returns efficiently.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer inquiries regarding product features, pricing, and availability.
- Recognized by management for providing exceptional customer service.
Seasonal Sales Associate
Náutica
San Diego
10.2021 - 02.2022
- Interact with customers, offering assistance and responding to queries about products and purchases
- Assisted customers by locating merchandise.
- Showcased newly released items and special deals to clients.
- Collaborated with co-workers to deliver optimal customer service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
High School Diploma -
Preparatoria Federal Lazaro Cardenas
Mexico 06-2023
Skills
- Effective Listening
- Resilient Performance in High-Stress Situations
- Effective Conflict Resolution
- Effective Time Management
- Innovative Thinking
- Collaborative Teamwork
- Consistent Patience
- Expertise in Product Features
- Attention to detail
- Effective Collaboration
- Strategic Negotiation Expertise
- Effective Multi-Tasking
- Effective Organization
- Responsible Contributor
- Strong communication
- Cross-selling strategies
- Visual merchandising
- Cash handling accuracy
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Warehouse Administrator
Mad Engine
01.2025 - 01.2025
Seasonal Sales Lead
Ugg
10.2024 - 01.2025
Seasonal Sales Lead
UGG
11.2023 - 01.2024
Beauty Advisor / Clinique Laboratorist
Ulta Beauty
09.2023 - 10.2024
Sales Associate
Abercrombie & Fitch
10.2021 - 08.2023
Seasonal Sales Associate
Náutica
10.2021 - 02.2022
Model
Venus Models
06.2019 - Current
High School Diploma -
Preparatoria Federal Lazaro Cardenas
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